REHABILITATION CASE COORDINATOR I (UMP)
About The Position
Under direct supervision, receives case management instruction necessary for the coordination of customer case records and documents in a field office pertaining to the timely service delivery activities in the Bureau of Field Services/Vocational Rehabilitation Program. Performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices. Works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor. Interacts daily with internal and external customers in person, phone and/or email. Receives instruction and training in developing knowledge and skills necessary in the provision of services to individuals with disabilities through the Vocational Rehabilitation Program. Receives training on the Division’s case management system, rules, policy and procedures. Participates in and attends in-service training activities. Communicates in Spanish to those individuals who do not read or speak English.
Requirements
- Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
- Requires ability to speak, read, and write Spanish at a colloquial skill level.
Nice To Haves
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Responsibilities
- Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
- Meets with counselor(s) routinely to review case management activities and problems encountered.
- Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
