Rehabilitation Case Coordinator I (Ump)
About The Position
The Division of Rehabilitation Services (DRS) is seeking a self-motivated and detail-oriented individual with strong communication skills to serve as a Rehabilitation Case Coordinator I. This position is responsible for coordinating customer case records and documents in a field office, pertaining to service delivery activities for customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. The role involves performing routine clerical tasks essential for maintaining sensitive case files, records, and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services in accordance with federal, state, and agency rules, regulations, policies, and procedures. The Case Coordinator will work with the agency’s case management system, monitor customer case status, prepare annotated reports for counselors, and interact with field office staff and internal/external customers via in-person, phone, and/or email.
Requirements
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
- Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
- Requires ability to travel for training.
Nice To Haves
- While not required, a Resume/Curriculum Vitae (CV) is recommended.
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
- To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission.
Responsibilities
- Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
- Meets with counselor(s) routinely to review case management activities and problems encountered.
- Assists applicants, program participants, family members/guardians/caregivers, vendors, and referring agencies with understanding program rules, policies, eligibility criteria, and various other aspects of the vocational rehabilitation program.
- Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
