Rehabilitation Assistant

ThedaCare

4d•Onsite

About The Position

The Rehabilitation Assistant supports the day-to-day operations of the physical, occupational, and speech therapy department including patient registration, scheduling, insurance authorization, assisting therapists with patient care when needed, routine cleaning tasks, and placing orders for department supplies.

Requirements

High School diploma or GED preferred
Must be 18 years of age
American Heart Association Basic Life Support (BLS)

Responsibilities

Demonstrates responsible actions and initiatives and promotes successful relationships to positively impact patient/customer care.
Communicates to department manager and supervisor regarding questions and concerns with daily operations, and serves as a liaison between patient and therapy team members.
Demonstrates competency with assisting therapists with patient care tasks as appropriately delegated by the supervising therapist.
Demonstrates proficiency at registering and scheduling therapy patients, and manages patient flow with schedule maintenance.
Proactively problem solves access issues that arise when scheduling including adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Takes ownership of department cleaning tasks and maintains cleaning logs and temperature logs to ensure compliance with Joint Commission standards.
Completes reports and performs data collection as assigned by department manager and/or supervisor.
Manages registration and scheduling error work queues to facilitate a clean-claim billing process.
Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.