Rehab Services & TBI Outpatient Program Manager

Hennepin Healthcare•Minneapolis, MN

1d•Onsite

About The Position

We are currently seeking a Rehab Services & TBI Outpatient Program Manager to join our team. This fulltime role will work days. The purpose of this position is to ensure the clinical, operational, and financial success of entities by meeting financial and clinical goals of responsible areas. The role assumes complete responsibility of the business and is responsible for integrating all appropriate department standards into operations. It requires collaboration with all responsible team members, including the medical director, administration, and leadership. The position leads, collaborates, coordinates, implements, evaluates, and improves Hennepin Healthcare System’s Traumatic Brain Injury Outpatient Program for high-quality outcomes for individuals with traumatic brain injury. The role works with and supports the multidisciplinary care team, oversees CARF accreditations, and engages physicians and patients in the growth, development, and sustainability of efficient, effective, and value-added services.

Requirements

Bachelor’s degree from an accredited program in therapy (Master’s degree preferred)
Five years of clinical experience
Effective leadership, communication, collaboration and organizational skills
Ability to develop, monitor and evaluate clinical protocols, standards of care, policies and procedures and other documents related to patient care
Experience developing programs and working with cross functional teams across the continuum of care from prevention, to clinic, to hospital based care
Experienced/ skilled in conflict resolution
History of working independently, with minimal supervision
Experience working with physician practice operations
Knowledge of relevant corporate compliance laws, healthcare regulations and organizational policies
Knowledge and experience with LEAN Process Improvement & Management methods and tools
Drive for results
Working knowledge of continuous quality improvement principles
Ability to analyze, distill and display data and draw conclusions to drive quality & strategic outcomes
Licensure or certification in therapy by the State of MN and Certified by National Association (APTA, AOTA, ASHA)

Nice To Haves

Master’s degree in rehabilitation related field
2-4 years of experience in leadership including program planning, administration, or project management
5+ years clinical practice experience in a hospital or hospital-based therapy area

Responsibilities

Exhibits leadership behaviors that support staff to take responsibility, authority, and accountability for decision making related to patient care
Oversees the complete scope of operations (i.e. administrative and operational activities) for rehabilitative therapy services across the hospital’s continuum, including inpatient and outpatient services
Applies and interprets hospital personnel policies and practices to all employees
Participates in development projects as assigned within the hospital
Is responsible for the department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards
Lead the planning, development, implementation, and evaluation of the Traumatic Brain Injury Outpatient Program in order to meet all (3,000+) Commission on Accreditation of Rehabilitation Facilities (CARF) Outpatient TBI Program standards
Co-chairs the following meetings with Medical Director dyad and ensures agendas and minutes are distributed prior to the meeting: TBI Outpatient Program Leadership, TBI Outpatient Program Providers, TBI Program Clinical Operations/ Excellence Council
Recruits, selects, hires, trains, and evaluates team members; monitors and ensures team members understand and comply with organizational standards, competency requirement policies, procedures, and regulations
Conducts performance appraisals for all direct-report team members
Develops and implements staff recruitment and retention plans
Oversees employee engagement action plans/goals
Monitors payer requirements and ensures appropriate mechanisms for accurate coding, coverage, and payments
Collaborates with finance and regulatory agencies to ensure pay standards met
Establishes system for coding, documenting, charging, and billing of services
Ensures appropriate prior authorization processes are established and implemented
Oversees quarterly coding/billing audits for the TBI Outpatient Program
Establishes and monitors department budget and volume statistics. Monitors and achieves budget compliance through effective use of resources and adheres to productivity standards
Completes benchmarking on key department metrics on a regular basis. Updates department standards as appropriate
Oversees and develops efficient and effective operational staffing plans for all areas of responsibility
Is responsible for the fiscal management of the departments; ensures proper utilization of the organization’s financial resources
Is responsible for materials management (capital, equipment, supplies) and tools needed for team members to complete work
Supports learning for department team members by coaching and encouraging involvement in educational and developmental opportunities. Provides continuing educational services to hospital departments and medical residents pertaining to rehabilitation services
Maintains own and department professional growth and development through seminars, workshops, and professional affiliations
Enhances team success through utilization, education, and development; participates in strategic meetings
Responsible for ensuring implementation of all safety/infection control policies and procedures, including ongoing team member education and training
Develops and implements department goals and strategies based upon the organizational plan. Measures and monitors activities to assure attainment of established outcomes and innovation related to quality, safety, effectiveness of provision of therapy services
Plans, organizes, and directs departmental activities for the treatment of patients
Develops goals and objectives, establishes, and implements policies and procedures for department operation
Develops programs to meet current needs; reviews department performance
Effects changes as needed to improve services provided and assures compliance with regulatory requirements; keeps administration informed of department activities, needs, and problems
Consults with and advises administration on matters relating to operations and programs
Leads systems-focused quality improvement projects to ensure conformance to CARF standards
Ensures standards of practice set by professional organizations, state license and accreditation bodies, and prepares for site visits: TJC, DPH, OSHA, CARF
Leads the development of short term and long-term plans with physician dyad partner to enhance program growth and development
Establishes a mechanism to ensure ongoing communication regarding the TBI Outpatient Program with the multidisciplinary team, and stakeholder departments across the organization
Leads the development, implementation and ongoing evaluation of the TBI Outpatient Program visual management system with an emphasis on growth, quality, financial and patient satisfaction
Identify industry trends, new technology, IS&T Projects, certifications or modifications needed to enhance program, care and services for TBI Outpatient Program patients
Supports and leads organizational change activities
In partnership with Compliance, Quality/Safety, Facilities, Emergency Preparedness, Health Equity, Coding & Billing, Human Resources, Population Health & Finance, ensures conformance to the organization-wide CARF standards (Section 1)
Leads the Performance Measurement & Management monitoring and QI work for the TBI Outpatient Program with annual objectives in the following: clinical outcomes, patient experience, financial sustainability, program efficiency, partnership experience, service access
Seeks strategic marketing and/or community partnership and outreach opportunities to build and maintain strong community relationships for the TBI Outpatient Program & Rehab Therapies
Creates a caring culture that fosters positive, effective staff-patient relationships and positive collaborative interdisciplinary relationships with families, providers, and other members of the healthcare team across the continuum of care
Actively participates in leadership meetings
Integrates with other departments as appropriate to promote growth initiatives, and to inform staffing needs to ensure balanced access and throughput across the TBI program and facilitate efficient systems across the organization
Maintains close liaison and positive working relationships with hospital/ IP rehab, and administrators, and facilitate collaboration to ensure effective patient flow