Rehab Services Enterprise Scheduling Registrar, FT Days

PIH Health•Whittier, WA

1d•Onsite

About The Position

This position performs all tasks related to office operations including patient scheduling and registration of outpatients in an efficient, accurate and hospitable manner to ensure that patient, physician, and hospital needs are met. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

Requirements

Knowledge of Insurance and Authorization process
Demonstrated attention to detail
Demonstrated ability to communicate effectively and tactfully
Good English spelling skills
Good English reading and comprehension skills
Ability to follow directions as outlined in policies or given by Supervisor
Computer Skills / Typing 45 wpm minimum
Medical terminology or demonstrated proficiency within six months of hire date (via a course or self -guided study program)
Telephone experience with good phone etiquette
Bilingual skills in Spanish / Chinese
Talking or hearing essential to communicate with patients and staff.
Good communication skills; read, speaks and writes English fluently.

Responsibilities

Patient scheduling and registration of outpatients
Insurance authorization
Chart preparation
Faxing
Filing
Managing the phones
Setting up recurring visits for patients
Overseeing prescription management
Monitoring patient visit activity and purging inactive accounts
Following up on incomplete patient referrals
Conversing with workers comp adjusters and insurance representatives to assure revenue cycle protection
Recurring account oversight
Medicare Cap Management for Medicare patients
Insurance Verification
Ability to work in multiple clinic and office settings in a very high paced environment, changing operation functions and work responsibilities daily.
Engages in performance improvement activities as needed
Serves as a communication facilitator for area of responsibility.