Scheduling Registrar

Trinity Health • Ann Arbor, MI

20h • Onsite

About The Position

The Outpatient Infusion Visit Coordinator is responsible for the coordination of all chemotherapy and non-chemotherapy visits within the Cancer Center. This includes the accurate and timely scheduling of various types of therapies according to established protocols while considering the resources available (e.g., clinical team, pharmaceutical supply, infusion chair space, etc.). They will work with patients, providers, and the clinical team to ensure complete follow-through from the initial visit-to-final treatment.

Requirements

• High school diploma or GED.
• Minimum of one year scheduling experience in a health care setting.
• Proficient in the use of an EMR software, EPIC preferred.
• Working knowledge with Microsoft Office applications.
• Basic understanding of medical terminology and reading physician orders.
• Ability to exercise independent judgment to set and prioritize cases and defined workload.
• Must be able to communicate effectively with internal and external providers.
• Must demonstrate the ability to learn quickly and handle multiple tasks while remaining calm and focused.
• Must be detail-oriented and able to follow oral and written instructions.

Nice To Haves

• Associate's degree or certificate in healthcare related field.
• Coordination of patient care in a complex care setting, cancer center, specialty practice, or other oncology setting.
• Working with providers and caregivers.
• Use of complex scheduling software.

Responsibilities

• Research individualized therapy plans (chemotherapy, immunotherapy, etc.) ensuring patients are scheduled according to established protocol and clinical best practices.
• Coordinate the scheduling of a complex patient population within the constraints of clinical team availability, adequate pharmaceutical drug supply and/or blood products, and therapy chair space.
• Actively engage with the onsite Lead Infusion Nurse Coordinator throughout the day and ongoing, to ensure adequate support of the infusion clinic (e.g., communicating that a new CADD pump treatment is beginning, or ensuring a cancellation is adequately managed).
• Read and interpret physician office notes to ensure ongoing coordination of extended treatment plans requiring multiple visits over the course of several weeks or months.
• Coordinate special procedures with oncology providers including bone marrow biopsies.
• Ensure coordination of visits adhere to Cancer Research study protocols, where applicable.
• Coordinate patient schedules in collaboration with external departments including radiation oncology, urology, neurology, radiology, etc.
• Coordinate products from local Blood Bank for blood/platelet transfusions.
• Prioritize stat/urgent requests to ensure escalation occurs in a timely manner during critical patient situations (e.g., hydration, blood transfusions, and urgent chemotherapies).
• Educate patients on their required lab work prior to each relevant therapy visit.
• Create a hospital account (HAR), assigning referrals from work queue to appointments.
• Respond to In-basket communications, secure chats, Teams messages, emails, and physician orders (Intent-to-Treat) in EPIC in a timely manner.
• Use proper medical terminology to translate clinical information to schedule patients appropriately for treatment.
• Triage all incoming calls, assess callers' needs, and direct to the appropriate department.

Benefits

• Competitive compensation
• DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED