Rehab Secretary/Technician

Best Care•Omaha, NE

3d•Onsite

About The Position

Nebraska Methodist Health System is seeking a Rehab Secretary/Technician to assist therapists with patients, ensuring safe and accurate treatments. This role involves supporting patient warm-up activities, setting up treatments, maintaining patient dignity and privacy, and communicating patient concerns to therapists. The position also requires proper lifting and transfer techniques, basic maintenance of office and therapy equipment, stocking supplies, and performing clerical duties related to medical records and office support. The ideal candidate will be responsible, adaptable, and demonstrate excellent customer service.

Requirements

High School Diploma or equivalent (General Education Diploma GED) required.
Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
Requires skills in communication both oral and written, time management and organization.
Requires the ability to work independently, adapt to a changing environment, and organize and work with a variable patient load.
Requires skills in general office duties and basic medical terminology.
Requires the ability to learn computer operations, therapy equipment.
Can provide basic phone skills and communicates in a courteous and respectful manner at all times.

Nice To Haves

Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire

Responsibilities

Assists the therapist with patient as needed to ensure patient safety and facilitate therapy treatments.
Properly starts patient with warm-up activities prior to therapy treatments as directed by therapist.
Safely sets up therapy treatments as directed by the therapist ensuring patient comfort and privacy.
Properly assists therapists with patient treatments as directed by therapist.
Maintains patient dignity and privacy when assisting the therapist with treatment.
Appropriately communicates to therapist any patient concerns or problems as they occur.
Properly lifts and transfers patients and/or materials to ensure safety in all lifts, preventing back injury.
Follows proper body mechanic techniques when lifting.
Lifts and transfers in a safe manner and uses equipment when required.
Asks for assistance when needed to ensure patient and personal safety.
Performs basic maintenance of office and therapy equipment to assure a clean and aesthetic environment.
Ensures clinic and office equipment are clean and in proper operating condition as per policies and procedures.
Stocks and maintains office and clinic supplies to assure the efficiency of the therapy clinic.
Stocks and maintains proper inventory of office and clinic supplies.
Stocks and maintains proper linen supply through regular ordering.
Performs clerical duties to assist the department in maintaining adherence to medical records policies and to assist the therapists with office support.
Properly admits outpatients into the Health System and obtains appropriate billing number on the visit.
Assists therapist with chart maintenance, sending copies of notes to provider as requested by therapist.
Breaks down charts at discharge sending or scanning appropriate documents in a timely manner in accordance with department procedure and policies.
Correctly enters patient charges within 24 hours.
Maintain record of therapy visits.
Follows up with patients per No Show/Cancellation policy.
Demonstrates responsibility with all job related duties.
Takes accountability to cover all assigned shifts.
Accepts responsibility for actions and consequences.
Attitude and communication approach reflects the core values of the department.
Consistently addresses patients with a kind and courteous manner.
Proactively seeks solutions to challenges within the work environment.
Adapts, without difficulty, to changes in assignment and environment.
Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of Treatment, as outlined in the department “Age-Specific Competency Checklist”. Standard as outlined in the Age Specific Criteria.
Schedules and registers patients for appointments by collecting and verifying patient demographics, insurance information and other essential information to ensure accurate information is maintained for each patient.
Collects co-pay or co-insurance per policy.
Completes prior authorization for services as appropriate.
Handles insurance inquires and communicates insurance coverage to patient at the time of registration.
Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure that excellent customer service is provided in a timely manner and according to policies and procedures.