Rehab Receptionist
About The Position
As a full-time, nonexempt Rehab Receptionist you are responsible for providing exceptional customer service to patients, managing front-office operations, and supporting the overall efficiency of the Rehabilitation practice. This role involves interacting with patients, coordinating appointments, handling administrative tasks, and ensuring a welcoming and organized environment. Location: Wilson Health in Sidney, Ohio Schedule: This position is scheduled to work 35 hours per week, Monday - Friday, day shift, and additionally on an as needed basis. Rehab Department Hours: Hours of operation are Monday-Thursday, 7:00am-6:30pm, and Friday, 7:00am-5:30pm. The Rehab Department utilizes Epic.
Requirements
- High School Diploma or equivalent
- Proven experience in customer service or patient-facing role
- Familiarity with medical terminology and basic understanding of insurance processes
- Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite
- Proven solid organizational skills and attention to detail
- Proven effective interpersonal and communication skills
- Proven ability to work in a fast-paced environment, problem solve and handle multiple tasks efficiently
- Proven ability to maintain confidentiality
Nice To Haves
- Additional education or training in healthcare administration
- Recent rehab or hospital experience
Responsibilities
- Checking in and registering patients
- Follow up with BWC providers, check insurances, complete insurance prior authorizations
- Patient scheduling over the phone and in person
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
