Medical Receptionist - Methodist Rehab

HealthPartners•Saint Louis, MN

5d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Methodist Rehab team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. This position supports three cost centers: Methodist Occupational Therapy, Physical Therapy Speech Therapy, and both inpatient and outpatient scheduling. It also includes management of a dedicated wound scheduling line serving three rehab locations from one centralized location. The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication skills
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Greet patients, collect co-pays, schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients who request our care.
Manage a dedicated wound scheduling line serving three rehab locations from one centralized location.