Rehab Patient Access Specialist

Riverview Health•Noblesville, IN

4d•Onsite

About The Position

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Requirements

High School Diploma or equivalent.
Three (3) or more years of customer service or related experience.
None

Nice To Haves

High School Diploma and Certified Healthcare Access Associate (CHAA) Certification or national recognized PFS Certification.
Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

Responsibilities

Ensure that all documents are properly signed and witnessed as required.
Maintain and apply knowledge of current registration requirements.
Schedule patients and clients accurately and efficiently on a daily basis.
Multi-task duties with other Patient Access responsibilities.
Work well under pressure and remain calm while maintaining positive patient and provider relations.
Appropriately prioritize and problem solve through the day.
Recognize accounts that should be referred to management for assistance.
Evaluate patient visits/registrations and make recommendations for corrections as needed.
Call insurance companies for precertifications and authorizations.
Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible.
Maintain compliance with HIPAA rules and regulations.
Interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
Be trained to work all areas of Patient Registration and daily operations.
Train other Patient Access Associates in all duties.
Perform other duties as assigned.