Rehab Patient Access Representative

Northern Inyo Healthcare District•Bishop, CA

1d•$22 - $31•Onsite

About The Position

The Rehab Patient Access Representative is responsible for supporting all aspects of rehabilitation services delivery, by performing both patient-related and non-patient related tasks. The Rehabilitation Patient Access Representative performs only delegated, selected, or routine tasks.

Requirements

High school diploma/GED or equivalent
CPR/BLS certification within two months of hire and on-going

Nice To Haves

Previous healthcare or hospital experience, especially in rehabilitation services
Prior experience with Cerner or other EMR systems
High volume customer service experience
Bilingual (Spanish)
Associate’s degree or equivalent from an accredited college

Responsibilities

Schedule outpatient rehabilitation appointments, including evaluations and recurring treatment visits, according to departmental standards, relevant insurance/payor authorization, and therapist’s plan of care
Verify and update insurance eligibility, benefits, and authorization for rehabilitation services as applicable, including, but not limited to: accident information for Worker’s Compensation claims, Medicare therapy services KX Modifier threshold amounts, and Medi-Cal Treatment Authorization Request (TAR) forms
Obtain and scan pertinent documents into the EMR, including, but not limited to: current insurance card(s), photo ID, authorization documents, physician orders, race identification form, signed Conditions of Admission (COA), Notice of Privacy Practices (NOPP), and completed therapy outcome measures
Pre-register and check in patients, including obtaining, verifying and updating: demographic, guarantor, emergency contact, primary care physician, and insurance information; signed consent for treatment and COA forms; other departmental and patient forms, as indicated
Collect payments, such as self-pay and co-payments, for outpatient rehabilitation services, as indicated; balance cash drawer at end of each business day
Scan, fax, copy and/or distribute rehabilitation services documents, as indicated
Answer multi-line phone promptly and in a courteous manner, route calls as indicated, and communicate messages for therapists and other staff in an accurate and professional manner
Assist with treatment procedures as designated by and under the direct supervision of licensed Physical Therapists, Occupational Therapists, and Speech Therapists, per state and national regulations
Prepare, organize, and clean patient treatment areas and equipment, including, but not limited to: exercise equipment, treatment tables, hydrocollators, ice pack freezer, and paraffin bath
Inventory management to include organization of supplies, removal of outdated supplies, and ordering supplies/equipment as approved by Director of Rehabilitation Services
Stock/re-stock linens and supplies in rehabilitation patient care areas
Work with BioMED to monitor and maintain cleaning and temperature logs for rehabilitation equipment
Submit service requests to IT, BioMED, and maintenance, as indicated
May assist in training new staff on the processes, workflows and functions of this position
Other duties as assigned by Director of Rehabilitation Services