Patient Access Representative

Aston Carter • Terre Haute, IN

8d • $20 - $20 • Onsite

About The Position

The Patient Access Representative is responsible for managing patient appointments, ensuring a welcoming environment, and assisting with registration and check-in procedures. This role involves accurately entering patient demographic and billing information, verifying insurance coverage, and processing payments. Additionally, the representative will prepare specimens for testing, confirm test orders with physician offices, monitor patient wait times, and address any patient issues. The position also includes promoting patient services, managing office supplies, opening and closing the office, and performing various administrative and clerical duties.

Requirements

• High school diploma, GED, or equivalent
• One year or more of customer service experience
• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficiency in Microsoft Office
• Flexibility to work overtime, as needed
• Able to pass a standardized colorblindness test

Responsibilities

• Schedule patient appointments and greet patients upon arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check-in procedures
• Enter patient demographic and billing information accurately
• Verify insurance coverage and collect/post payments to patient accounts
• Collect and prepare specimens for testing and analysis, as needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times regularly
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED