Rehab Patient Access Rep

NTO Physician Partners PLLC•Fort Worth, TX

2d•Onsite

About The Position

The Patient Access Rep is responsible for providing excellent customer service, greeting all patients, ensuring the completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker’s compensation authorization, answering phones, and collecting all appropriate monies due at the time of service. This role also involves maintaining a clean and organized front desk and lobby, and potentially assisting with back-office duties such as cleaning, laundry, and organization as needed. The employee must remain aware of privacy and security policies, including HIPAA, and report any incidents.

Requirements

High School diploma or equivalent
One year of experience in customer service or reception, preferably in a health care environment
Utilize functions of a multi-line phone system
Basic Computer skills
Strong customer service
Ability to communicate clearly and concisely in all written and oral communications, including email.
Strong organizational skills with great attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multitask
Demonstrated conflict management skills

Responsibilities

Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays.
Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account.
Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, patient paperwork, and payment logs).
Verifies rehabilitation benefits and documents benefits on paper and into computer system.
Explains financial requirements to the patient and collects time of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable).
Communicates with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system.
Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients.
Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician.
Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule.
Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient.
Reconciles change drawer/petty cash.
Keeps front desk and lobby clean and organized.
Assist with back-office duties: cleaning, laundry, organization as needed.