Rehab Office Specialist - Full Time - First Shift

Valley Health•Woodstock, VA

1d•Onsite

About The Position

The employee provides the highest quality customer support to VH customers and employees. Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions. Under minimal supervision the employee must demonstrate strong support skills for rehab services department operations; keep up to date on current technology, and be able to multi-task in a stressful and fast paced environment. The employee facilitates patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity; completing the patient admission/registration process, facilitating insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria. The employee provides clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc. In addition, the employee maintains a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates, and stays current with communication, such as emails, in a professional and timely manner.

Requirements

High School Diploma or GED required
Ability to complete data entry functions in multiple software systems required.
Above average organizational skills with attention to detail work.
Ability to establish and maintain effective working relationships with associates, patients and others.
Strong skills in communicating - either over the phone or in person.
BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required
New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Nice To Haves

Graduation from accredited medical secretarial or business program preferred.
One (1) year office experience with keyboarding skills preferred.

Responsibilities

Provides the highest quality customer support to VH customers and employees.
Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions.
Demonstrates strong support skills for rehab services department operations.
Keeps up to date on current technology.
Multi-tasks in a stressful and fast paced environment.
Facilitates patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity.
Completes the patient admission/registration process.
Facilitates insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria.
Provides clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc.
Maintains a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates.
Stays current with communication, such as emails, in a professional and timely manner.

Benefits

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining