Rehab Office Specialist - Per Diem
About The Position
Cottage Hospital is seeking a friendly, organized, and detail-oriented Rehab Office Specialist to join our Physical Therapy Department on a per diem basis. In this role, you will serve as the first point of contact for patients receiving Physical, Occupational, Speech, and Cardiac Rehab services. This position plays a key role in supporting daily operations by coordinating patient scheduling, managing referrals, verifying insurance, and assisting with front desk and administrative workflows. The ideal candidate thrives in a fast-paced environment, communicates effectively with both patients and providers, and takes pride in delivering a smooth and positive patient experience. This per diem role provides flexible coverage for vacation, sick time, and departmental needs. Cottage Hospital — where you can learn, grow, and give back.
Requirements
- Friendly, organized, and detail-oriented
- Ability to thrive in a fast-paced environment
- Effective communication skills with patients and providers
- Experience with patient registration and scheduling
- Experience with referral management
- Experience with insurance verification
- Experience with front desk and administrative workflows
- Proficiency in Cerner and WebPT systems
Nice To Haves
- Experience in a Physical Therapy Department
- Experience with billing-related processes
Responsibilities
- Greet and register patients upon arrival
- Verify demographic, insurance, and clinical information
- Collect co-pays and ensure accurate documentation
- Communicate patient arrivals to therapists via electronic systems
- Enter referrals and patient data into Cerner and WebPT
- Schedule therapy appointments and applicable testing
- Track cancellations, no-shows, and schedule changes
- Communicate with referring provider offices
- Verify insurance coverage and authorization requirements
- Track authorized visits, Medicare caps, and eligibility
- Assist with charge entry and billing processes
- Collaborate with therapists and Revenue Cycle team
- Maintain office supplies and assist with correspondence
- Participate in department meetings and trainings
- Provide system support as a departmental resource when needed
Benefits
- Flexible coverage for vacation, sick time, and departmental needs
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
