Rehab Clerical Aide

American Addiction Centers•Waterford, WI

1d•$21 - $31•Hybrid

About The Position

The Rehab Clerical Aide supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. This role involves direct patient contact activities under the supervision of a licensed provider, such as patient positioning and transfers, preparation and application of therapeutic modalities, follow-through on routine patient exercises, and assisting with crutch walking and gait training. The aide also improves therapist efficiency by starting patient treatments during overlaps and utilizing problem-solving strategies. Key responsibilities include performing registration, scheduling, cashiering, admitting, and follow-up of patients, coordinating appointments, and handling reception/clerical duties such as answering phones, taking messages, greeting patients, billing, faxing, photocopying, assembling medical records, and managing mail. The role also involves reviewing therapy orders in the electronic medical records system, maintaining department files, processing billing/reimbursement forms, completing insurance verifications and authorizations, monitoring the therapy environment, and ordering, stocking, and organizing therapy equipment and supplies. Additionally, the aide is responsible for cleaning and disinfecting treatment areas and equipment, performing routine maintenance and safety checks, and troubleshooting minor office equipment problems. This is a split position between Aurora Sports Health Delavan and Aurora Physical Therapy Waterford.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
High School Graduate.
Typically requires 1 year of experience in health care, public relations or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.
Must sit, stand, walk, lift, squat, bend, twist, kneel, and reach above shoulders throughout the workday.
Must be able to lift up to 50 lbs. from floor to waist.
Must be able to lift up to 10 lbs. from waist to overhead.
Must be able to lift and carry up to 40 lbs. at waist height a reasonable distance.
Must be able to push/pull with 30 lbs. of force.
Must be able to perform a sliding transfer of 150 lbs. with a second person present.
Must have functional speech, hearing, and sight.
Exposed to electrical and chemical hazards as well as blood and body fluids; therefore must have ability to wear protective clothing as needed.
Operates all equipment necessary to perform the job.
Position may require travel, therefore may be exposed to road and weather hazards.

Responsibilities

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintain department files, binders, records, logs, etc.
Process billing/reimbursement forms and other department records.
Completes insurance verifications and authorizations.
Tracks and follows up on need for reauthorizations.
Monitor the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies.
Stocks and disposes linens as appropriate.
Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
Performs routine maintenance/safety checks and completes work orders.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program