REHAB CHARGE SPECIALIST

Sparrow•Lansing, MI

11d•Onsite

About The Position

The Rehab Charge Specialist verifies Physical Therapy (PT), Occupational Therapy (OT), and Speech-Language Pathology (SLP) billing and converts minutes to units using the standard portion methodology. The role supports accurate revenue-cycle workflows by reviewing billing, managing denials and rebilling issues, preparing reconciliation reports, and updating revenue dashboards for clinical leaders. It also helps patients and healthcare teams navigate scheduling, authorization, and denial-management processes while maintaining accurate records and complying with HIPAA privacy requirements. The position is based in Lansing, Michigan, at Sparrow Hospital, and is a full-time, day-shift role. It requires at least two years of experience in a medical billing environment and a high school diploma or GED. Three or more years of customer service experience in a medical environment is preferred.

Requirements

At least two years of experience in a medical billing environment.
High school diploma or GED.
Ability to work independently with minimal supervision.
Ability to manage time efficiently and independently while handling large information work queues.
Ability to communicate effectively with healthcare providers and clinical leaders.

Nice To Haves

Three or more years of customer service experience within a medical environment.

Responsibilities

Verify PT, OT, and SLP billing and convert minutes to units using the standard portion methodology.
Add modifiers and review billing for accuracy.
Troubleshoot revenue issue questions.
Monitor denial work queues and process rebilling issues related to diagnosis changes, documentation errors, charge-capture errors, and other issues.
Monitor, review, and provide reconciliation reports to clinical leaders.
Update monthly revenue dashboards and/or reports and distribute them to clinical leaders.
Maintain accurate patient records and documentation in compliance with confidentiality and HIPAA privacy regulations.
Verify patient information, including demographic details, medical history, and insurance coverage.
Facilitate business processes for patients, including scheduling, authorization, and denial-management workflows.
Serve as a point of contact between patients, healthcare providers, and administrative staff.
Work with healthcare providers and leadership to support patient flow and quality care.
Educate healthcare providers on appropriate billing practices and workflows.
Attend and actively participate in meetings as requested.
Perform additional duties as assigned by the leader.