Regulatory Witness Training Program Manager
About The Position
Responsible for developing, communicating, and implementing training programs that prepare employees to serve as effective witnesses in state and federal regulatory and other administrative proceedings. This role ensures witnesses understand testimony expectations, questioning techniques, professionalism, and compliance requirements. The Manager coordinates and conducts learning and training in collaboration with business unit management subject matter experts and legal teams to create clear, practical, and consistent witness preparation materials and training experiences. Employees in this position are industry experts that demonstrate competency, knowledge, and skillset through achieved results. They are training in the classroom, researching new methods, and developing new training. They help onboard and mentor other instructors.
Requirements
- Bachelor’s degree from an accredited college or university required.
- Minimum of 8 years of related work experience.
- Experience developing and delivering training programs in electric utility legal, regulatory, or compliance environments.
- Strong communication, facilitation, and presentation skills.
- Ability to work with technical and non-technical audiences.
- Knowledge of electric utility operations, regulatory processes, and witness preparation.
- Familiarity with deposition, hearing, and testimony preparation.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficient oral and written communication skills, including the ability to articulate strategy and provide guidance to management and witnesses.
- Proficiency with Microsoft Office, specifically Microsoft Word and Excel.
Nice To Haves
- A major or significant coursework in Communications, Organizational Development, Instructional Design, Public Policy, Pre-Law, Accounting, Business, Economics, Engineering, Finance, or similar preferred.
- 5 years of leadership or training experience preferred.
Responsibilities
- Responsible for the development, communication, and implementation of training content, job aids, presentations, and supporting material tailored to specific regulatory cases.
- Forecast, plan, and analyze learning and training needs based on the regulatory work plan. Consult management and employees on learning and training priorities.
- Facilitate scheduling, coordination, and improvement processes.
- Develop and communicate training calendar, courses, and learning opportunities to management teams and employees.
- Teach, instruct, facilitate, and evaluate learning and training activities including guidance on testimony best practices, handling cross examination, maintaining credibility, and responding accurately and concisely.
- Lead improvement teams and instructor development.
- Support mock cross-examination witness sessions, coaching activities, and pre-hearing preparation.
- Utilize industry best practices to lead the research and selection of appropriate training resources and tools.
- Lead improvements and updates of training resources.
- Update training content based on lessons learned, regulatory changes, and organizational feedback.
- Track training completion, evaluate effectiveness and recommend improvements.
- Maintain confidentiality and handle sensitive information with professionalism and discretion.
- Support and facilitate additional training projects, committees and meetings as assigned.
Benefits
- Base salary
- Annual bonus
- Long-term incentive
- 401K match
- AEP Pension
- Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
