REGULATORY SUPERVISOR/CONSULTANT - SES - 64080488

State of Florida • Tallahassee, FL

9d • $40,475 - $43,000 • Onsite

About The Position

This position is within the Division of Medical Quality Assurance, Bureau of Health Care Practitioner Regulation, Board of Nursing. The role involves supervising and leading a team of seven employees, managing daily workflow, monitoring customer service performance, overseeing board meeting support, coordinating Probable Cause Panel meetings, maintaining compliance with statutes and policies, serving as a Balanced Scorecard owner, and providing feedback and coaching to direct reports. The supervisor is expected to lead by example with professionalism and accountability.

Requirements

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Must be physically present in the office to effectively perform job duties and responsibilities.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Responsibilities

• Supervise and lead a team of seven employees, including hiring, training, coaching, performance management, scheduling, leave approval, timesheet approval, and disciplinary actions as appropriate.
• Manage daily workflow for the Board of Nursing Administrative Support Team, ensuring timely and accurate handling of phone, email, and chat inquiries, mail processing, and administrative functions related to licensure and board operations.
• Monitor customer service performance, including call volume, wait times, staffing coverage, and quality of telephone and email responses; ensure calls are answered within the established five-minute maximum wait time.
• Oversee Board meeting and agenda support, ensuring agenda materials, meeting notices, minutes, member records, attendance, and website updates are accurate and completed within established statutory and departmental deadlines.
• Coordinate Probable Cause Panel (PCP) meetings, including scheduling, communication with board members and staff, telephone conference participation, and accurate documentation of minutes.
• Maintain compliance with applicable statutes, policies, procedures, and departmental standards, including requirements for public meeting notices and posting of board materials.
• Serve as a Balanced Scorecard owner for the timely preparation and posting of board/council meeting minutes.
• Provide regular feedback, coaching, and performance evaluations to direct reports; document performance discussions and implement corrective action when necessary.
• Lead by example by demonstrating professionalism, accountability, effective communication, and adherence to departmental policies, procedures, dress standards, and established deadlines.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed