REGULATORY SUPERVISOR/CONSULTANT - SES - 79001148

State of Florida • Fort Lauderdale, FL

8d • $38,264 - $53,016 • Onsite

About The Position

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida. This includes the receipt and processing of license applications, collection and auditing of taxes and fees, and enforcement of laws and regulations. The division comprises three bureaus: Licensing, Auditing, and Enforcement, with approximately 325 personnel statewide. This Selected Exempt Service (SES) position is assigned to the Bureau of Licensing and oversees the functions and regulatory activities of an office processing team responsible for reviewing applications and issuing licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. The position works independently, performing professional work involving eligibility determinations for these licenses, permits, and registrations, in conjunction with regional licensing managers, the Assistant Chief of Licensing, and the Chief of Licensing.

Requirements

• Must have two (2) years of experience working in a supervisory position or capacity.
• Must have three (3) years of customer service experience.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint).
• Must be available to travel with little to no notice, when required.
• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work-related documents, by talking to others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to train others.
• Ability to provide consultative assistance to others.
• Ability to compile, organize, and analyze data, and to prepare comprehensive reports relating to licensing activities.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of policies and practices involved in personnel/human resource functions.
• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions.
• Knowledge of the techniques for handling complaints and dealing with the public.

Nice To Haves

• Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system and to those who possess experience working with Versa Regulation licensing system and OnBase.
• Preference will be awarded to applicants who have experience with applying statutes and administrative rules.
• Preference will be awarded to applicants who are bilingual in both English and Spanish.
• Preference will be awarded to applicants who have experience independently reviewing data and making determinations.

Responsibilities

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Preparing reports and other documentation to provide information to the division, department, licensees, and the public.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, policies, and procedures.
• Performing all required tasks related to the supervision of employees, including approval of attendance and leave, evaluating employee performance (preparing performance plans, performance evaluations, and position descriptions, etc.), recruitment and selection, employee development, and other supervisory related duties. Plans workflow and objectives and will establish deadlines for work performance of staff. Provides appropriate motivation to employees and meets with staff regularly.
• Supervising a work group of licensing staff to ensure that application processing is conducted according to the bureau and division established policies and procedures, and within the allotted timeframes for each step in the process, for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.
• Performing review audits of applications for licensure processed by staff, to ensure accuracy and completion of information, consistency with the established agency licensing procedures, receipt of fee payments, recording of information into the licensing databases, and process completion by each employee.
• Augmenting licensing staff functions by processing applications received in the office, both by performing specific actions within the processing procedures and by processing the applications through to final status of approval or disapproval.
• Coordinating with regional managers and other licensing district office supervisors to ensure consistency, efficiency, and effectiveness of statewide licensing operations. Coordinates with the Bureaus of Auditing and Enforcement district office managers to ensure cohesiveness among the division's bureau functions.
• Providing accurate information and direction to internal and external customers regarding licensure functions.

Benefits

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed