Regulatory Specialist
About The Position
Handles complex regulatory functions. Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service to customers. Provide impeccable customer service. Act as subject matter experts to provide guidance, education and answer questions to internal and external customers. Solicit and maintain all customs compliance documentation with customers. Must be able to handle confidential or sensitive information and projects. Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service to customers. Ensure all government and organizational policies are followed. Participate in customer, departmental and company meetings. Train team members as needed. Confirm receipt of government inquiries and ensure matter is resolved timely. Handles miscellaneous clerical functions for Regulatory department. Handles complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc. Review quality referral disputes for accuracy as an impartial mediator. Monitor and update miscellaneous Regulatory owned reporting. Brokerage system maintenance resulting from government updates. Review company procedures for accuracy and ensure compliance. Performs other duties as assigned.
Requirements
- Bachelor's degree or equivalent experience preferably in business field.
- Three (3) years industry experience required.
- A thorough knowledge of customs regulations, harmonized tariff schedule, and any other federal agency laws, regulations, procedures governing the customs brokerage industry with preferred emphasis in post-entry processes.
- Demonstrated organizational skills to prioritize and manage multiple work assignments in a time-sensitive atmosphere.
- Excellent communication skills, verbal and written.
- Organizational and problem solving skills.
- Detail orientated.
- Ability to handle high volume and time sensitive of work.
- Ability to work independently with minimum supervision.
Nice To Haves
- Regulatory experience preferred.
- CCS and/or Brokers license preferred.
- QDM Apprentice required.
Responsibilities
- Handles complex regulatory functions.
- Provide impeccable customer service.
- Act as subject matter experts to provide guidance, education and answer questions to internal and external customers.
- Solicit and maintain all customs compliance documentation with customers.
- Must be able to handle confidential or sensitive information and projects.
- Ensure all government and organizational policies are followed.
- Participate in customer, departmental and company meetings.
- Train team members as needed.
- Confirm receipt of government inquiries and ensure matter is resolved timely.
- Handles miscellaneous clerical functions for Regulatory department.
- Handles complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc.
- Review quality referral disputes for accuracy as an impartial mediator.
- Monitor and update miscellaneous Regulatory owned reporting.
- Brokerage system maintenance resulting from government updates.
- Review company procedures for accuracy and ensure compliance.
- Performs other duties as assigned.
Benefits
- health, vision and dental insurance
- retirement
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
