68043304 - REGULATORY SPECIALIST I

State of Florida•Delray Beach, FL

2d•$34,760 - $36,558

About The Position

The Regulatory Specialist I provides clerical support to professional staff in a field office within the Division of Health Quality Assurance. The Bureau of Field Operations conducts surveys and certification of health care facilities throughout Florida to verify compliance with state and federal requirements and help ensure safe, quality care. Field Operations staff also support resident safety during emergencies. The position answers the division telephone line, responds to routine inquiries, handles routine mailings, photocopying, faxing, and licensure and certification filing, and performs other clerical duties. It processes pre- and post-survey paperwork, survey kits, provider and central office mailings, filing, and other communications. Duties also include operating Laserfiche, providing reception and mail-distribution coverage, and entering and maintaining provider data, including survey and follow-up findings, using computer equipment and software. The incumbent is expected to communicate professionally, follow supervisory directives and chain-of-command protocols within assigned timeframes, and adapt duties to support other divisions in the office as needed. This is a mission-essential position. Work may be required on weekends or holidays and during disasters, before, during, or beyond normal work hours or days. Emergency assignments may be in another county or staffing location and may support other State Agencies. Reliable daily, on-time attendance is essential; leave should be requested in advance except in emergencies beyond the employee’s control. Employment is contingent on successfully completing required state and national criminal history screening before beginning work. Employees are subject to reasonable-suspicion drug testing under Florida’s Drug-Free Workplace Act.

Requirements

One year of general office experience.
One year of documented computer experience using Microsoft Office programs, such as Word, Excel, PowerPoint, and Outlook.
Ability to use microcomputer equipment and software to enter, retrieve, and manipulate data required for licensure and certification functions.
Ability to organize and maintain records, filing systems, and inventories.
Ability to input, store, and retrieve information.
Word-processing skills, including knowledge of correct grammar usage.
Ability to prepare reports and review data for accuracy and completeness.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships.
Successful completion of required state and national criminal history screening before beginning employment.
Reliable daily, on-time attendance; leave must be requested in advance except in emergency circumstances beyond the employee’s control.

Responsibilities

Answer the division telephone line and respond to routine inquiries.
Perform routine mailings, photocopying, faxing, and licensure and certification filing.
Process pre- and post-survey paperwork, survey kits, filing, provider mailings, central office mailings, and other communications.
Operate Laserfiche.
Provide phone coverage in the main reception area and distribute mail as needed or directed.
Input and store provider data, including survey findings and follow-up findings, for retrieval.
Use computer equipment and software to enter, retrieve, and store data needed for licensure and certification functions.
Adapt duties to support other divisions in the office as needs arise.
Follow supervisory directives and chain-of-command protocols within assigned timeframes.
Work during weekends, holidays, disasters, or outside normal work hours or days when required; emergency assignments may involve other counties or staffing locations.

Benefits

Health insurance, including individual and family coverage, for eligible employees.
A free $25,000 life insurance policy, with the option to purchase additional coverage.
Dental, vision, and supplemental insurance.
State of Florida retirement options, including employer contributions.
Ability to earn up to 104 hours of paid annual leave as a new State of Florida employee.
Ability to earn up to 104 hours of sick leave annually.
Nine paid holidays and one personal holiday each year.
Career advancement opportunities.
Tuition waivers accepted by major Florida colleges and universities.
Student loan forgiveness opportunities, subject to eligibility.
Training opportunities.
Flexible Spending Accounts.
Shared Savings Program for select medical services.
Lower prescription drug copays.
Health and wellness discounts.