REGULATORY PROGRAM SPECIALIST - 43000185

State of Florida • TALLAHASSEE, FL

1d • Onsite

About The Position

This position is within the DIVISION OF INSURANCE AGENT & AGENCY SERVICES, BUREAU OF LICENSING in TALLAHASSEE, LEON COUNTY. The role involves processing applications, analyzing educational requirements, conducting special reviews of applications (including those with criminal history or administrative actions), and preparing summary reports with recommendations. The specialist will also present findings to management and legal counsel, assist with issues arising from denials or disciplinary actions, and maintain various spreadsheets related to licensing and disciplinary actions. The position requires a security background check and fingerprinting.

Requirements

• High School diploma or its equivalent is required.
• Collecting, evaluating, and analyzing data.
• Experience using Microsoft Word, Excel and Outlook is required.
• Knowledge of Florida Statutes, board and department rules governing licensure and regulation, and consumer protection.
• Knowledge of educational programs.
• Knowledge of techniques for handling complaints and dealing with the public.
• Ability to prepare reports.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to train others.
• Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals, and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to compile, organize and analyze data.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Nice To Haves

• Writing reports, memorandums, and/or work emails.
• A minimum of two (2) years of experience working in the insurance industry or for a regulatory body approving applications for licensure is PREFERRED. It is not necessary that regulatory experience be in insurance.
• Applicants that are fluent in English and Spanish.
• Post-secondary degree or higher from an accredited college or university. Preference will be given if the degree is in insurance or risk management.

Responsibilities

• Prepares correspondence as necessary for processing applications or in response to requests from applicants, licensees, or other individuals regarding licensure requirements.
• Analyzes education training required for pre-licensing requirements to qualify applicants for examinations as part of the license application process.
• Conducts special reviews and evaluations of applications, with or without criminal history or administrative action, to determine eligibility for licensure in accordance with well-established and accepted practices as defined by Florida Statutes, rules, department policies, and procedures.
• Conducts special analyzes of court documents and other legal documents related to criminal history and administrative action, then prepares summary reports noting a recommendation to grant with disciplinary action, or a denial of an application that includes reference between violation and Florida law as justification for the recommendation.
• Provides the Bureau of Licensing’s management, Bureau of Investigations and the Office of General Counsel an oral and/or written presentation, providing a recommendation regarding applications of a regulatory nature, i.e., with criminal history or administrative action.
• Assists the Bureau and Division with issues resulting from denial of applications or disciplinary actions, including participating in informal or formal hearings when warranted.
• Provides assistance and responds to Service Requests, as needed.
• Accurately prepares and maintains the Hearing Requested, Denial Language, Settlement Stipulation, BOI Investigation, Crime Classification, NAIC Transaction Utility, CAU Service Request Response, Certified Mail, Resident Denial, Non-Resident Denial, Permanent Bar, Rescind Denial, Criminal Grants, Sealed/Expunged and Monthly Management spreadsheets.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED