Regulatory Consumer Relations Associate I

Duquesne Light Company • Pittsburgh, PA

6d • Hybrid

About The Position

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! Location: Hybrid, Nova Place in Pittsburgh PA Summary: To investigate customer driven complaints, applying expert knowledge of policies and regulations, and delivering clear, accurate reports and resolutions that strengthen trust and improve the customer experience.

Requirements

• Bachelor’s Degree with preference for a Liberal Arts Major like political science, legal studies or public policy or equivalent combination of education and relevant work experience.
• 0 years of experience required.
• Demonstrated strong writing skills.
• Excellent communication skills, both verbal and written, to research issues and communicate with all appropriate parties accurate and factual information.
• Excellent analytical ability to research, review and assess issues, as well as recommend and implement resolutions to problems.
• Ability to work independently while keeping key stakeholders informed and appropriately involved.
• Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.
• Proficiency in Microsoft Office

Responsibilities

• Responsible to research, investigate and resolve PUC complaints.
• Prepares clear well written reports.
• Testifies as needed at administrative hearings.
• Formulates and advocates the Company position and negotiates settlements with our customers.
• Reviews the Company processes regarding interactions between customers and employees to ensure that all activity is within regulations and Company procedures.
• Communicates with PUC investigators and customers to negotiate complaints, satisfy inquiries and complaints, and provide required information.
• Storm role as assigned
• Perform other job-related duties as assigned.
• Storm role duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level