REGULATORY CONSULTANT - 42005588 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

State of Florida • Tallahassee, FL

1d • $40,000 - $54,000 • Onsite

About The Position

This is an internal agency opportunity for current employees of the Florida Department of Agriculture and Consumer Services. The Regulatory Consultant performs complex examinations and analyses of licensee's criminal history and mental stability information to determine continual eligibility for licensure. This role involves evaluating licensure criteria, analyzing complaints, identifying regulatory violations, and communicating non-compliance. The position also involves creating case files, coordinating with investigative sections, conducting research, and preparing official documents related to administrative actions.

Requirements

• A high school diploma and six (6) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations; or
• An equivalent combination of education and experience which equals six (6) years can substitute for the above requirements; or
• A bachelor’s degree (4 years) from an accredited college or university and two (2) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations or investigations.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, F.S.

Responsibilities

• Performs complex examinations and analyses of licensee’s criminal history and mental stability information received from various local, state, and law enforcement agencies, and other related information to determine continual eligibility for licensure; independently evaluates licensure criteria in accordance with Chapter 493, Florida Statutes, and Section 790.06, Florida Statutes.
• Reviews available information and/or documentation to determine appropriate course of action, to include: Analyzing and processing complaints or other evidence to identify regulatory violations; Communicating areas of non-compliance to agencies and individuals; Referrals to other personnel, sections or government agencies.
• Creates Bureau of Regulation and Enforcement case files; refers and coordinates with Regulatory Investigative Section (RIS) within the Office of Consumer Services for any possible violations.
• Makes determinations through independent research and verification of a licensee’s criminal history through the Comprehensive Case Information System, The Department of Corrections, the Clerk of the Courts and other related agencies.
• Monitors and tracks licensees with active criminal cases pending in various courts and awaiting final disposition to determine continued eligibility for licensure.
• Updates appropriate databases to reflect administrative action taken against licensees.
• Reviews agency designated manager status. Communicates with agencies to update manager status; then updates agency record to bring them into compliance.
• Serves as the bureau’s point of contact for incoming and outgoing complaints against licensees/unlicensed entities and coordinates with RIS.
• Receives information and documentation from consumers, licensees, governmental entities and internal sources.
• Coordinates with RIS for any possible violations.
• Reviews submitted documents, internet sites and other information that may further assist RIS with their investigation.
• Corresponds with complainants as needed.
• Ensures all documentation is properly added to the department’s database(s) and checked for completeness.
• Communicates with agencies, individuals, outside governmental entities, and other internal personnel/sections to provide services as required and follow up as necessary.
• Documents all communications in department database.
• Creates reports, complaint cases, letters, memoranda, proposals, administrative complaints, final orders, notice of suspensions, affidavits and other official documents necessary to complete assigned tasks.
• Consults with appropriate division personnel to determine whether to recommend legal and/or administrative action based upon properly documented evidence.
• Provides recommendations for the settlement of administrative violations.
• Assists management in conducting necessary research and/or providing regulatory statistics as requested.
• Provides information to consumers, agencies, individuals, licensees and complainants on their rights and responsibilities and provides information on the duties and regulatory responsibilities and functions of the Division of Licensing.
• Assists other sections within the Division of Licensing.
• Performs related work and other tasks as required by division management.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED