REGULATORY CONSULTANT (WT: MS COMPLIANCE OFFICER I) - 76004297

State of Florida•Tallahassee, FL

8d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. The position works closely with the Operations Services Supervisor and works independently, drafting and editing procedures and special correspondence related to motor vehicle titles and registrations, and vessel titles and registrations. The incumbent in this position is responsible for answering and responding to telephone calls that require technical knowledge and problem solving and responding to questions from the Motor Vehicle Q & A Board, posting the responses for tax collectors. The incumbent will also assist with training to implement motor vehicle and vessel title and registration laws and procedures; assist with analyzing documentation which may impact the bureau; preparing and recommending changes to special reports and projects; and drafting technical and complex correspondence.

Requirements

Skill in the use of Microsoft Applications including Word, Excel, Adobe and PowerPoint.
Skill in the use of Florida Real-time Vehicle Information System (FRVIS), Florida Driver License Information System (FDLIS), and Adobe.
Knowledge of Florida statutes, policies, and procedures as they relate to motor vehicles and vessels.
Knowledge and skills as it relates to Department issuance systems.
Ability to analyze data, identify problem areas and make improvement recommendations.
Ability to identify and research programmatic issues in a timely manner.
Ability to verify data or accuracy.
Ability to effectively manage daily workload and to prioritize multiple tasks and projects.
Ability to use tools to effectively track program and management.
Ability to work individually and as a team with business users from other bureaus and technical staff.
Ability to scrutinize a problem and determine possible solutions for its resolution.
Ability to communicate effectively both in writing and verbally in an organized and precise manner with both technical and non-technical partners.
Ability to resolve customer complaints or issues in a tactful and courteous manner.
Strong analytical, problem solving and conceptual skills.
Ability to quickly assimilate information and make timely decisions.
Ability to demonstrate innovation in service quality and ways in which it can be improved within specific limitations.
Ability to establish and maintain effective working relationships with others.

Nice To Haves

Experience in preparing correspondence or written communication, conducting research, and providing customer service.
Experience using Florida Real-time Vehicle Information System (FRVIS), Florida Driver License Information System (FDLIS), Online Registration and Identity Operating Network (ORION) and Adobe.

Responsibilities

Drafting and editing procedures and special correspondence related to motor vehicle titles and registrations, and vessel titles and registrations.
Answering and responding to telephone calls that require technical knowledge and problem solving.
Responding to questions from the Motor Vehicle Q & A Board, posting the responses for tax collectors.
Assisting with training to implement motor vehicle and vessel title and registration laws and procedures.
Assisting with analyzing documentation which may impact the bureau.
Preparing and recommending changes to special reports and projects.
Drafting technical and complex correspondence.