REGULATORY CONSULTANT (WT: MS COMPLIANCE OFFICER I) - 76002790

State of Florida•Tallahassee, FL

6d•Onsite

About The Position

This position is located in the Bureau of Motorist Compliance Medical Re-Exam section, is responsible for reviewing complaints received by the department regarding licensed drivers and applicants whose ability to drive is questionable due to a mental or physical impairment. This position will be required to process initial complaint and determines whether it is a medical case or to be sent for investigation. Additionally, this position is responsible for reexamination of drivers as determined by law enforcement, courts, and other authorized personnel. Responsible for making sure recommendations are made in accordance with guidelines and procedures and pertinent to the state statutes. Responsible for inquiries from customers, doctors, courts, field offices and other parties both written and by telephone. Responsible for managing a caseload in a very busy and fast past environment.

Requirements

Knowledge of Microsoft Office programs, including Word and Outlook
Knowledge of driver license procedures, regulations, rules, and policies
Knowledge of DL maintenance
Knowledge of driver license records
Knowledge of Expert
Skilled in written and verbal communication
Skill in composing letters
Skill applying problem-solving techniques
Skill in researching and analyzing data
Skill in customer service
Ability to understand applicable rules, regulations, policies and procedures
Ability to work independently
Ability to research and apply problem solving techniques

Nice To Haves

Knowledge of dealing with customer complaints and/or inquiries
Knowledge of using Microsoft Word to compose written correspondence
Knowledge of investigating and/or evaluating documents or other information for accuracy and compliance
Customer service experience
Ability to read, write and speak Spanish

Responsibilities

Reviewing complaints received by the department regarding licensed drivers and applicants whose ability to drive is questionable due to a mental or physical impairment.
Process initial complaint and determines whether it is a medical case or to be sent for investigation.
Reexamination of drivers as determined by law enforcement, courts, and other authorized personnel.
Making sure recommendations are made in accordance with guidelines and procedures and pertinent to the state statutes.
Handling inquiries from customers, doctors, courts, field offices and other parties both written and by telephone.
Managing a caseload in a very busy and fast past environment.