Regulatory and Customer Compliance Analyst

Cascade Coffee • Everett, WA

12d • Onsite

About The Position

Cascade Coffee, a premier specialty coffee contract manufacturer in the Pacific Northwest for over 45 years, is seeking a collaborative Regulatory and Customer Compliance Analyst. Specializing in roasting, grinding, flavoring, and packaging coffee for world-class brands, Cascade operates from a large facility with extensive coffee storage, roasting capacity, flavor mixing systems, and automated packaging lines. The company is committed to innovation and providing high-quality coffee products while highlighting their customers' brands. This role is crucial in maintaining the company's high standards for product safety, regulatory adherence, and customer satisfaction.

Requirements

• Technical Management System maintenance
• SOP, work instruction, form, and record control
• Food Safety & Technical Manual maintenance
• HACCP Team Coordinator responsibilities
• HACCP Plan and prerequisite program maintenance
• Support for Food Defense, Food Fraud, and regulatory programs
• Ensuring compliance with FDA, FSMA, SQF, Costco, and customer-specific standards
• External audit preparation and coordination
• Corrective action coordination and verification
• Validation and verification documentation maintenance
• Annual program review coordination
• Monitoring regulatory and customer requirement changes
• Collaboration with Operations, Innovation, Engineering, Procurement, and Supply Chain
• Participation in risk assessments and change management
• Incorporation of requirements into new products and process changes
• Driving improvements to technical systems and documentation
• Identification of opportunities for process simplification and standardization
• Development and reporting of operational and technical KPIs
• Technical Excellence
• Customer Focus
• Cross-Functional Collaboration
• Continuous Improvement
• Data-Driven Decision Making
• Communication & Influence
• Ownership & Accountability
• Problem Solving

Responsibilities

• Maintain the Technical Management System, including developing, revising, approving, and controlling SOPs, work instructions, forms, and records.
• Maintain the Food Safety & Technical Manual and its document hierarchy, ensuring controlled documents are current and compliant.
• Serve as HACCP Team Coordinator, maintaining the HACCP Plan and prerequisite programs.
• Support Food Defense, Food Fraud, and regulatory programs.
• Provide technical leadership to ensure products, processes, and systems meet company, customer, regulatory, and certification requirements (FDA, FSMA, SQF, Costco, customer-specific standards).
• Lead external audit preparation, coordinate audit schedules and readiness activities, and support customer, regulatory, certification, and third-party audits.
• Coordinate corrective actions and verify their timely closure.
• Maintain validation and verification documentation and coordinate annual program reviews.
• Monitor changes in regulatory and customer requirements to ensure Technical Programs remain aligned with operational practices.
• Partner with Operations, Innovation, Engineering, Procurement, and Supply Chain on process changes.
• Participate in risk assessments and change management activities, ensuring product, regulatory, and customer requirements are incorporated into new products and process changes.
• Drive improvements to technical systems and documentation, identifying opportunities to simplify, standardize, and improve compliance processes.
• Develop and report operational and technical KPIs.

Benefits

• Healthcare benefits (multiple coverage levels of medical, dental, and vision plans)
• 401k Roth or Pre-Tax options with a $1 for $1 match and zero vesting period
• Long Term Disability and life insurance (company provided coverage)
• Voluntary Life, Disability, Accident & Critical Illness insurance programs
• Employee Assistance Program
• Sick and Vacation plans
• Pet insurance
• Cascade Cares engagement programs
• Leadership Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed