REGULATORY ANALYST I - 61000014

State of Florida•Tallahassee, FL

3d•$44,000•Onsite

About The Position

The Florida Public Service Commission (FPSC) is dedicated to ensuring that Florida's consumers receive essential services—electric, natural gas, telephone, water, and wastewater—in a safe, reasonable, and reliable manner. The FPSC exercises regulatory authority over utilities in areas such as rate base/economic regulation, competitive market oversight, and monitoring of safety, reliability, and service. The Office of Consumer Assistance, where this position is located, is responsible for receiving, processing, and resolving consumer complaints and informal disputes between customers and utilities. It also provides consumer information regarding utility rates, services, governing statutes and rules, and the status of pending cases. The office monitors consumer complaints to identify emerging trends related to billing, outages, and other concerns. This position specifically involves assisting customers by receiving and processing complaints against regulated utility companies concerning quality of service, new or additional services, and the application of rates and charges. Additionally, the role includes receiving opinions and inquiries and providing explanations and information about the Commission and its activities.

Requirements

Four years of professional or nonprofessional experience in administrative work, professional regulation, consumer complaint program work, interviewing, business administration, customer or public relations, investigations, insurance, utility engineering, or utility rate analysis.
An associate’s degree from an accredited institution and two years of professional or nonprofessional experience in administrative work and/or professional regulation or field related to area of responsibility.
A bachelor’s degree from an accredited college or university can be used to substitute the required experience.
Information verifying answers to the Qualifying Questions must be found on the Employment Application.
Background investigations, including criminal history record checks and education verifications, will be conducted on all applicants recommended for hiring.
May be required to provide Social Security Number in order to conduct background check.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Males born after December 31, 1959, must register with the Selective Service System unless they meet certain exemptions under the law.
Must provide the required proof of preference at the time of submitting an application for Veterans’ Preference.
Must be U.S. citizens or lawfully authorized alien workers.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Center.

Nice To Haves

Bilingual applicants who are fluent in Spanish.

Responsibilities

Assist customers by receiving and processing complaints against regulated utility companies involving quality of service, new or additional services, and the application of rates and charges.
Receive opinions and inquiries and provide explanations and information about the Commission and its activities.

Benefits

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Paid Leave of Absence benefits, including Personal and Sick Leave
Nine paid holidays and one paid Personal Holiday each year
State Employee Tuition Waiver Program – Six credit hours per semester with the state college/university system
Employee Assistance Program (EAP)
Deferred Compensation Plan
Tax Beneficial Flexible Spending Accounts
Flexible Work Schedules
Public Service Loan Forgiveness (PSLF)