Registry Patient Access Rep

Emory Healthcare•Lithonia, GA

8d•Onsite

About The Position

This position is PRN. The Registry Patient Access Rep obtains demographic and insurance information for preregistration/registration on all patients. They communicate the hospital's financial policies to all patients and identify patients who require early financial counseling intervention. This role involves collecting on self-pay accounts, co-pays, and deductibles, and documenting financial arrangements. The representative will also schedule procedures/follow-up appointments, ensure and review all demographic data for hospital visits, and cross-train in other Access Departments and Facilities. They will assist with departmental workflow as needed and maintain a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. The role requires familiarity with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access. The position requires a self-motivated individual who can handle high patient volumes and a fast pace.

Requirements

High school diploma or equivalent.
At least 2 years healthcare related or customer service experience.
Typing skills with a minimum of 35 wpm.
Good communication skills.

Nice To Haves

Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred.
Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience.
Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology.
Familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access.

Responsibilities

Obtains demographic and insurance information for preregistration/registration on all patients.
Communicates hospital's financial policies to all patients.
Identifies patients who require early financial counseling intervention.
Collects on self pay accounts, co-pay and deductibles.
Documents financial arrangements.
Schedules procedures/follow up appointments.
Ensures and reviews all demographic data for hospital visits.
Cross trains in other Access Departments and Facilities.
Assist with departmental workflow as needed.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.
Completes demographic and insurance.
Provides patients with exam information.
Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.
Performs verification of benefits, order entry, and pre-certification for Hospital Services.