Registration Trainer-Central Business Office

Baptist • Memphis, TN

4d

About The Position

The Registration Trainer is responsible for educating and training new hires and providing ongoing education to staff across the organization. The role also supports the ongoing development, implementation, and monitoring of the quality of information entered into the system during scheduling, insurance, pre-registration, and registration.

The position conducts registration and scheduling training, identifies and develops staff competencies, and assists with developing and updating training materials. It is accountable for the success of assigned registration-related revenue cycle activities and provides guidance on best practices for appointment scheduling, registration, and front desk workflows.

Requirements

• Five or more years of physician practice experience, including patient registration and insurance verification or a related area.
• In-depth knowledge and understanding of governmental and commercial payers.
• Knowledge of the revenue cycle and practice management systems.
• High school diploma at minimum.
• CHAA (Certified Health Access Associate) certification, or obtain it within one year of employment.
• Basic computer skills and basic knowledge of Microsoft Word or Excel.
• Knowledge of medical terminology, registration, and insurance verification processes.
• Ability to demonstrate effective training skills.
• Excellent interpersonal skills and ability to develop collaborative relationships with people at various organizational levels.
• Sound judgment and initiative; accountability for the accuracy and timeliness of work affecting the physician revenue cycle.

Nice To Haves

• Associate degree or equivalent in a healthcare business-related field, or an equivalent combination of education and experience.
• Baptist OneCare Credentialed Trainer (EPIC - Cadence).
• Proficiency in EPIC practice management.
• Previous teaching or training experience.

Responsibilities

• Conduct registration and scheduling education and training for staff.
• Identify and develop staff competencies.
• Assist in developing and updating training materials.
• Ensure the success of assigned registration-related revenue cycle activities.
• Provide guidance and development for best practices related to appointment scheduling, registration, and front desk workflows.
• Support the ongoing development, implementation, and monitoring of the quality of information entered during scheduling, insurance, pre-registration, and registration.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED