Registration-Switchboard Clerk (Casual) - Squamish General Hospital
About The Position
Be the First Point of Contact in a Vital Health Care Role Are you an organized, people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team as a Registration-Switchboard Clerk at the Squamish General Hospital. In this essential frontline role, you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes. This position is part of Health Information Management (HIM), a leader in the collection, storage, and distribution of patient information across British Columbia. HIM is a consolidated Lower Mainland department of Providence Health Care, supporting Fraser Health, Vancouver Coastal Health, the Provincial Health Services Authority, and Providence itself.With approximately 1,450 staff across 40 locations, HIM provides a broad range of services in Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional corporate services include Strategic Planning, Projects & Business Optimization, and Culture & Communications. HIM fosters an environment of growth and development—offering support and opportunities for staff to flourish across our diverse service areas.Learn more about the HIM team here. We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
Requirements
- Grade 12 and two years' recent, related experience or an equivalent combination of education, training and experience.
- Ability to keyboard at 40 w.p.m.
- Knowledge of medical terminology.
Responsibilities
- Perform a variety of registration and switchboard functions such as registering patients for emergency services and diagnostic procedures in the computerized admission/discharge/transfer system.
- Process admissions, transfers and discharges.
- Operate the computerized telephone exchange, locate personnel through the use of pagers, answering services and the public address systems, and responds to emergencies.
- Perform reception, records management and other related clerical functions as required.
- Register patients by collecting personal, demographic, and payment information using hospital systems.
- Assign or verify Personal Health Numbers (PHNs) using HealthNet and other databases.
- Prepare registration documents, obtain signatures, and apply patient ID bands.
- Collect payments, issue receipts, explain deposit policies, and manage patient valuables.
- Arrange and process documentation for patient transfers to other facilities.
- Review and update patient records, file documents, and photocopy information as needed.
- Handle urgent requests for patient information, ensuring proper release procedures.
- Operate the switchboard, transfer calls, use paging systems, and relay messages.
- Respond to emergency signals and follow established procedures for alerts.
- Perform general clerical tasks including typing, mailing, filing, and ordering supplies.
Benefits
- A competetive salary: $27.56
- Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
- Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
