Clerk II - Switchboard

TX-HHSC-DSHS-DFPS•Denton, TX

1d•$2,482 - $3,405•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. This position is available for Morning, Evening and Night shifts. The Clerk II / Switchboard Operator for the Denton State Supported Living Center uses (VOIP) Voiceover Internet Protocol switchboard. Operates the switchboard and connect callers to the appropriate person. Uses a band mobile radio. Relay and route written and verbal messages. Monitor alarm systems in order to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook). Meets and Greets visitors and announce when visitors arrive. The Switchboard Operator is capable of handling high volume of calls on a multi-line phone system. The Switchboard Operator answer and place calls fast pace environment and relay important information. Switchboard Operator handles outgoing, interoffice or incoming calls. The external calls placed may be local and/or long distance. The Switchboard Operator Communicates with facility personnel including Transportation, Security, Maintenance and Campus Administration by band mobile radios. The Switchboard acts as the Command Center for communicating information and relaying emergency information/instructions campus wide. Monitors and responds to signals received from fire annunciator panel. Exhibits a thorough knowledge of facility emergency departmental procedures and is able to form proper interpretation and communicate instructions. Works under moderate supervision with minimal latitude for the use of initiative and independent judgment. Rotating schedules are common in healthcare and is required for this position. Perform receptionist functions as needed. Maintain professionalism at all times. Inform the supervisor of any unusual calls and unusual behavior by visitors. May handle petty cash. May be required to work varied shifts including weekends and holidays with short notice. A flexible work schedule and overtime may be required. Flexibility and adaptability is required for the job. Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Able to communicate effectively with persons of diverse backgrounds and all levels of authority. Able to operate the switchboard and connect callers to the appropriate person(s). Able to remain calm in a crisis and respond to emergency code situations. Able to communicate clear and detailed information at all times with a clear and pleasant speaking voice. Able to respond to caller’s inquiries appropriately and in a timely manner. Able to use good verbal communication skills with good telephone etiquette. Able to use good email etiquette when communicating with email. Able to work independently, with integrity and reliability. Able to use good organizational skills and prioritize responsibilities. Able to multitask. Assist with the reservation of state vehicles. Keeping a tidy and safe workstation at all times. Able to follow all HHSC policies and regulations as well as Denton State Supported Living Centers guidelines and procedures. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

Knowledge of administrative, clerical, and data entry procedures and systems.
Skill in the use of a telephone switchboard.
Ability to transfer incoming calls to appropriate personnel; to greet and direct visitors; and to communicate effectively.
Skill in use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).
Ability remain calm in a crisis or emergency situation.
Ability to work a rotating schedule and the ability to demonstrate flexibility as needed.
Skill in use of (VOIP) Voiceover Internet Protocol switchboard.
Ability to handle and safeguard sensitive and confidential information.
Ability to work independently and to exercise judgment in making administrative and technical decisions.
Ability to use a band mobile radio.
Ability to develop/implement administrative procedures and to evaluate their effectiveness; and to interpret complex rules, regulations, policies and procedures.
Ability to understand and follow verbal and written instructions.
Ability to establish and maintain effective working relationships with supervisor and coworkers.
Two years' experience in operating a switchboard/receptionist, clerical, or data entry work.
Graduation from a standard senior high school or equivalent is generally preferred.
Experience and education may be substituted for one another on a year for year basis.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).
Males between the ages of 18 – 25 must be registered with the Selective Service.
All State Supported Living Center Employees are subject to Random Drug Testing.
Must be at least 18 years of age to be considered for employment at a state-operated facility.

Nice To Haves

May be required to work varied shifts including weekends and holidays with short notice.
A flexible work schedule and overtime may be required.
Flexibility and adaptability is required for the job.
May be required to work overtime and/or extended hours.
Must be willing to work weekends and holidays.

Responsibilities

Operates the switchboard and connect callers to the appropriate person.
Uses a band mobile radio.
Relay and route written and verbal messages.
Monitor alarm systems in order to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).
Meets and Greets visitors and announce when visitors arrive.
Answer and place calls in a fast-paced environment and relay important information.
Handles outgoing, interoffice or incoming calls.
Communicates with facility personnel including Transportation, Security, Maintenance and Campus Administration by band mobile radios.
Acts as the Command Center for communicating information and relaying emergency information/instructions campus wide.
Monitors and responds to signals received from fire annunciator panel.
Exhibits a thorough knowledge of facility emergency departmental procedures and is able to form proper interpretation and communicate instructions.
Perform receptionist functions as needed.
Maintain professionalism at all times.
Inform the supervisor of any unusual calls and unusual behavior by visitors.
May handle petty cash.
May be required to work varied shifts including weekends and holidays with short notice.
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Able to communicate effectively with persons of diverse backgrounds and all levels of authority.
Able to operate the switchboard and connect callers to the appropriate person(s).
Able to remain calm in a crisis and respond to emergency code situations.
Able to communicate clear and detailed information at all times with a clear and pleasant speaking voice.
Able to respond to caller’s inquiries appropriately and in a timely manner.
Able to use good verbal communication skills with good telephone etiquette.
Able to use good email etiquette when communicating with email.
Able to work independently, with integrity and reliability.
Able to use good organizational skills and prioritize responsibilities.
Able to multitask.
Assist with the reservation of state vehicles.
Keeping a tidy and safe workstation at all times.
Able to follow all HHSC policies and regulations as well as Denton State Supported Living Centers guidelines and procedures.
Actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.