Registration Supervisor

Clarke County Hospital•Osceola, IA

17h•Onsite

About The Position

This position performs Supervisor duties in addition to performing registration/scheduling clerk activities. The role involves coordinating staffing, evaluating and coaching staff performance, monitoring compliance with procedures, and actively participating in team-oriented decision-making. The supervisor will maintain current knowledge of registration duties, EMR, and processes, and foster a team approach to deliver exceptional patient experience. They may need to function in any registration role to ensure coverage and resolve issues through cooperation with other departments. As the Epic Certified Trainer, this role will support training new hires on Epic and other registration software, policies, and procedures, and provide ongoing user support for upgrades and system changes.

Requirements

Must be able to function in any registration role to ensure coverage across all areas, functions as a float when needed.
Must be able to identify, address, resolve and respond to issues through cooperation and teamwork with other departments.
Must be able to communicate effectively with staff regarding expectation, performance, etc.
Must be able to meet all job duties and responsibilities of registration clerk.
Must be able to participate in process improvement projects.
Must be able to problem solve equipment, staffing, patient, family and provider issues.
Must be able to attend meetings as requested.
Must maintain timesheets in UKG for accuracy.
Must be able to train new hires on epic and other registration software, policies and procedures.
Must be able to provide elbow support to Lead to develop and train all registration staff on Epic upgrades and system changes related to software, policy or procedures revisions.
Must be able to provide ongoing user elbow support to ensure compliance and understanding of registration/scheduling duties.
Must be able to answer the phone and appropriately schedule, preregister, and educate the patient and obtain all necessary information from the patient.
Must be able to obtain necessary information likely includes necessary referring provider information, for example physician orders and properly including in the health record.
Must be able to assist to appropriate department or answer non-patient questions.
Must ensure the patient or guardian understands and signs consent, insurance, and other required forms.
Must compile and distribute information regarding personal, insurance and financial status.
Must provide appropriate information to billing and other departments.
Must complete necessary components of patient information in the Hospital’s information system and arrange for patient care including transport to room if necessary.
Must greet and assist non-patient visitors to the appropriate areas.
Must verify insurance benefits with insurance companies and document verification in each file and/or in electronic record, as appropriate.
Must check to ensure that pre-certification or other necessary authorizations are obtained and documented appropriately.
Must follow up on obtaining the pre-certification or other necessary authorizations that were not obtained at the initial point of registration.
Must communicate with patient and/or appropriate representative on estimated financial liability including computation of estimate third party (insurance) benefits and further financial counseling for those individuals needing assistance with financial options.
Must be educated on outside assistance available and has or is aware of appropriate contacts and makes referrals to Medicaid and other outside financial assistance agencies for patients who meet established criteria.
Must contact physician’s offices as appropriate regarding scheduling services.
Must attend mandatory in services, department meetings and other in services applicable to the department.
Must participate in educational programs and meetings as needed and required.
Must develop a proactive mind set towards the job.
Must observe opportunities for improvement, formulate ideas, communicate those ideas with their supervisors and/or staff, carry out variations in work habits in continuous quality improvement.
Must demonstrate Clarke County Hospital Standards of Behaviors as well as adhere to hospital policies and procedures, objectives, safety, environmental, infection control and quality assurance programs.
Must demonstrate ability to meet business needs of department with regular, reliable attendance.
Must practice and reflect knowledge of HIPAA, DIA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Must complete all annual education and competency requirements within the calendar year.
Must be knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
Must bring any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
Must take appropriate action on concerns reported by department staff related to compliance.
Must assist with adhering to standards, procedures and goals relating to the Compliance Program.
Must report conduct that is known or suspected to be illegal or in violation of hospital policies.

Nice To Haves

Epic Certified Trainer

Responsibilities

Coordinate staffing, shift assignments and coverage needs.
Evaluates and coaches staff performance as needed.
Monitors compliance with procedures, standards and protocols for efficiency, patient experience and process improvement.
Actively participates in team oriented decision-making process. Is a team player, willing to be flexible and open to others’ ideas.
Attends daily clinic huddle and registration huddle.
Maintains current knowledge of registration duties, EMR, and processes.
Participates in staff education/competency programs.
Fosters a team approach to deliver exceptional patient experience.
May need to function in any registration role to ensure coverage across all areas, functions as a float when needed.
Identifies, addresses, resolves and responds to issues through cooperation and teamwork with other departments.
Communicates effectively with staff regarding expectation, performance, etc.
Supports department culture expectations: meets all job duties and responsibilities of registration clerk, participates in process improvement projects, problem solves equipment, staffing, patient, family and provider issues, attends meetings as requested.
Maintains timesheets in UKG for accuracy.
As the Epic Certified Trainer, support lead to train new hires on epic and other registration software, policies and procedures.
Provide elbow support to Lead to develop and train all registration staff on Epic upgrades and system changes related to software, policy or procedures revisions.
Provide ongoing user elbow support to ensure compliance and understanding of registration/scheduling duties.
Answering the phone and appropriately scheduling, preregistering, and educating the patient and obtaining all necessary information from the patient.
Ensures the patient or guardian understands and signs consent, insurance, and other required forms.
Compiles and distributes information regarding personal, insurance and financial status.
Completes necessary components of patient information in the Hospital’s information system and arranges for patient care including transport to room if necessary.
Greets and assists non-patient visitors to the appropriate areas.
Verifies insurance benefits with insurance companies and documents verification in each file and/or in electronic record, as appropriate.
Checks to ensure that pre-certification or other necessary authorizations are obtained and documented appropriately.
Follows up on obtaining the pre-certification or other necessary authorizations that were not obtained at the initial point of registration.
Communicates with patient and/or appropriate representative on estimated financial liability including computation of estimate third party (insurance) benefits and further financial counseling for those individuals needing assistance with financial options.
Educated on outside assistance available and has or is aware of appropriate contacts and makes referrals to Medicaid and other outside financial assistance agencies for patients who meet established criteria.
Contacts physician’s offices as appropriate regarding scheduling services.
Responsible for attending mandatory in services, department meetings and other in services applicable to the department.
Participates in educational programs and meetings as needed and required.
Performs other duties as assigned.
Develop a proactive mind set towards the job. Observes opportunities for improvement, formulates ideas, communicates those ideas with their supervisors and/or staff, carries out variations in work habits in continuous quality improvement.
Demonstrates Clarke County Hospital Standards of Behaviors as well as adheres to hospital policies and procedures, objectives, safety, environmental, infection control and quality assurance programs.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Practices and reflects knowledge of HIPAA, DIA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
Takes appropriate action on concerns reported by department staff related to compliance.
Assists with adhering to standards, procedures and goals relating to the Compliance Program.
Expected to report conduct that is known or suspected to be illegal or in violation of hospital policies.