Registration Specialist- Heart & Vascular Clinic

Altru Health System•Grand Forks, ND

3d•Onsite

About The Position

The Registration Specialist Clinic at Altru Hospital, in the Heart & Vascular Clinic, works under the direction of the practice manager. The specialist answers incoming clinic calls and responds to patient requests and inquiries, including scheduling physician appointments and hospital-related appointments and procedures. The role obtains the information needed from patients or families to complete registration, verifies information using various software, completes Medicare Secondary Payer (MSP) questions, and reviews current insurance and copay information. The position requires accurate patient registration and account maintenance, appointment coordination, and adherence to third-party payer requirements so services can be appropriately billed and reimbursed. The role may modify its work schedule to meet departmental goals, deadlines, and patient needs, and performs other duties as assigned or needed. The position is based at Altru Hospital, 1200 South Columbia Road, Grand Forks, ND 58201. Pay range: $16.26–$24.38.

Requirements

Proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members.
Infrequent driving is required.

Nice To Haves

Associate degree in Healthcare preferred.
At least one year of related work experience preferred.

Responsibilities

Answer incoming clinic calls and respond to patient requests and inquiries.
Schedule physician visits, hospital appointments, and procedures, coordinating with other departments to meet patient and provider needs.
Collect and accurately record demographic, insurance, financial, and clinical data in the computer system.
Record and collect necessary patient account documents.
Collect self-pay balances, prepayments, and copays according to guidelines, when applicable.
Create accounts for new patients and update accounts for previous patients to support accurate services and account processing.
Verify insurance information, obtain authorizations or pre-certifications, and complete other activities required by third-party payers.
Review Medicare accounts to ensure the Medicare Secondary Payer Questionnaire (MSPQ) is completed.
Modify work schedule to meet department goals, deadlines, and the needs of the department and patients.
Perform other duties as assigned or needed to meet department or organizational needs.