Registration Specialist- Heart & Vascular Clinic
About The Position
The Registration Specialist for the Heart & Vascular Clinic works under the direction of the practice manager. The role answers incoming clinic calls and responds to patient requests and inquiries, including scheduling physician appointments and hospital-related appointments and procedures. The specialist collects information from patients or families to complete registration, verifies information using various software, completes Medicare Secondary Payer (MSP) questions, and looks up current insurance and copay information. The position accurately registers and schedules patients, coordinates appointments with other departments, and completes insurance-related activities to support appropriate billing and reimbursement. It also adjusts its work schedule to meet department goals, deadlines, and patient needs. The role is based at Altru Hospital in Grand Forks, North Dakota.
Requirements
- Proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members.
- Infrequent driver.
Nice To Haves
- Associate degree in healthcare.
- At least one year of related experience.
Responsibilities
- Answer incoming clinic calls and respond to patient requests and inquiries.
- Schedule appointments for physicians and hospital-related appointments and procedures.
- Collect and record demographic, insurance, financial, and clinical information in the computer system.
- Record and collect necessary patient account documents.
- Collect self-pay balances, prepayment amounts, and copays according to guidelines, when applicable.
- Create accounts for new patients and update accounts for returning patients to support accurate services and account processing.
- Schedule patient visits and procedures and coordinate appointments with other departments to meet patient and provider needs.
- Verify insurance information, obtain authorizations and precertifications, and complete other activities to support appropriate billing and reimbursement.
- Review Medicare accounts for completed Medicare Secondary Payer questionnaires.
- Modify work schedule to meet department goals, deadlines, and the needs of the department and patients.
- Perform other duties as assigned or needed to meet department and organizational needs.
Benefits
- Health plan
- 401(k) retirement plan
- Dental plan
- Vision plan
- Life insurance
- Disability insurance
- Education assistance
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
