Team for Kids Registration Specialist

New York Road Runners•New York, NY

4d•$76,000•Hybrid

About The Position

This role will join the Development & Philanthropy Department to provide excellent and personal customer service for our TFK Members, support all registration processes and reporting, and event creation and maintenance in the database. The Development & Philanthropy Department leads the creation and execution of NYRR’s annual plan to secure financial support from individuals, foundations, and corporations. The department is responsible for expanding and diversifying the organization’s funder base, furthering the potential for future fundraising efforts, and the retention of the growing base of donors. Our NYRR Team for Kids (TFK) team oversees the TFK program of adult runners who commit to fundraising for NYRR youth and community programs. Our NYRR Membership team leads our membership program which enhances runners’ engagement with the running community and their experience at NYRR events.

Requirements

Previous customer service experience required
Minimum of 3-5 years professional experience
Knowledge and experience in project management
Comfortable with data, proficient in excel and able to easily create reports
Superior interpersonal skills and organizational abilities
Ability to inspire participants and volunteers of various backgrounds
Excellent oral and written communication skills
Ability to problem-solve quickly
Self-starter with high initiative
Strong computer skills, including Word, Excel, and PowerPoint, required
Ability to collaborate and work with and across teams
High attention to detail
Ability to work occasional weekends or evenings
Strong commitment to diversity, equity, and inclusion
All staff are required to work the United Airlines NYC Half Marathon, RBC Brooklyn Half Marathon, and the TCS NYC Marathon.

Nice To Haves

Previous non-profit fundraising &/or operations (financial or administrative) experience preferred
Knowledge of and passion for the running community preferred, but not required

Responsibilities

Create season timelines including registration open, fundraising deadlines, and event dates
Build events in TFK database (Haku), update contracts, and launch race pages on TFK’s website for 15+ annual events
Oversee event registration process, inclusive of communication, affiliate set-up and invitation code distribution, and registration support and confirmation
Oversee schedule for and sending of all registration reminders and communications
Track runners’ fundraising progress as a requirement for entry eligibility
Lead TFK team rosters confirmation and bib assign for all NYRR expos in partnership with the Race Scoring and Runner Services team
Lead TFK charge day execution and reporting
Build and maintain a comprehensive annual event tracker
Collect all information to compile into end-of-season reports for three major NYRR events
Ensure fundraising and registration numbers are tracked per event to create YOY comparisons
Monitor and report registration numbers for all events and measure against targets
Support TFK in relationships with other race organizers
Draft charity programs and complete necessary race reporting
Oversee registration of TFK runners in all outside events
Support communicate registration and relevant race information to runners
Help plan team events in each AWMM location
Create a comprehensive Customer Service Guide for each TFK event
Work with team to answer runner inquiries in Team for Kids general inbox
Flag pattern in runner inquiries to proactively adjust TFK communication and/or policies
Act as an escalation point for customer service for cases by Runner Services
Provide unparalleled support to high-level and specific TFK member questions
Serve as lead for maintaining the front end of the TFK website and its connection to the back-end system
Play a key role in future conversion to a new database
Act as database/TFK website super user and train team on database functionality
Support the production of departmental events throughout the year, in both planning and execution (some evenings and weekends required)