Specialist-Registration

IU Health • Fishers, IN

3d • Onsite

About The Position

The Registration Specialist facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. This role is responsible for creating accurate financial and demographic patient records, verifying insurance coverage, scheduling appointments, collecting payments, and ensuring an exceptional patient experience. The Registration Specialist serves as an important first point of contact for patients while supporting the daily operations of the clinic. This role currently supports approximately 10-12 patients per day, with anticipated growth as the practice continues to expand.

Requirements

• High School Diploma or equivalent required.
• Ability to interpret insurance information and eligibility requirements.
• Basic proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Nice To Haves

• Experience in a medical office, registration, patient access, or healthcare setting
• Medical Assistant experience is highly transferable and preferred
• Strong understanding of insurance verification processes
• Excellent attention to detail and accuracy
• Proficiency with Microsoft Office applications
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic Life Support (BLS) certification through the American Heart Association (AHA) preferred.
• 1-2 years of experience in a healthcare, medical office, patient access, registration, or customer service setting preferred.
• Ability to learn and retain medical coding concepts; ICD-10 and CPT coding experience preferred.
• Knowledge of clinical practices and medical terminology preferred.

Responsibilities

• Greet and assist patients during check-in and check-out
• Verify insurance coverage and answer basic insurance-related questions
• Schedule appointments and coordinate patient visits
• Obtain and accurately enter demographic and financial information
• Explain department and hospital policies, charges, and procedures
• Collect payments and process charges as needed
• Answer incoming calls and direct patients and visitors appropriately
• Support patient experience initiatives and clinic workflow
• Troubleshoot issues and assist other areas of the clinic as needed

Benefits

• Comprehensive web-based onboarding program
• Dedicated mentorship and training for up to 90 days with continued support
• Opportunity for advancement through the Registration Specialist career ladder
• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED