Registration Specialist

Lakeshore Bone & Joint Institute•Chesterton, IN

4d•Onsite

About The Position

As the Registration Specialist, you will be an integral part of the patient-service focused team at Lakeshore Bone & Joint Institute. This role is responsible for the day-to-day operations of the reception area, including greeting patients and visitors, managing registration, check-in and checkout processes, answering questions, and providing direction. No previous healthcare experience is required, making this a rewarding career opportunity in healthcare.

Requirements

Strong experience in customer OR patient service. (Healthcare experience NOT required)
Ability to work in a patient-oriented team environment
Ability to greet patients with a warm, energetic, and friendly disposition, and has an efficient work ethic

Responsibilities

Print and review the provider’s schedule daily
Maintain general tidiness of the waiting areas
Verify patient insurance and demographics at each appointment
Scan insurance cards and valid photo ID into the EMR
Schedule follow-up appointments for patients
Collect co-pays, surgery deposits and account balances from patients when applicable
Coordinate patient care regarding pre-operative and post-operative needs, i.e. crutch training, braces, and DME application
Scan checks into LBJI banking system
Scan End of Day paperwork; DME/ABN paperwork; Registration Payment Worksheets into appropriate e-folders or deliver paperwork to the appropriate area of the building