Registration Specialist

State of North Carolina

8h

About The Position

The Registration Specialist is responsible for registering electronic Deaths and Births using the NCDAVE system, ensuring accurate and timely entry of vital information in compliance with regulatory requirements. Navigating electronic registration platforms will be essential to maintaining data integrity and supporting efficient service delivery. A significant aspect of this position involves correspondence with local business partners and customers. The specialist will handle inbound calls, addressing discrepancies and providing clarification on registration processes. Effective communication skills will be crucial in fostering positive relationships and resolving issues promptly and effectively. In addition, the specialist will play a key role in researching and addressing duplicate record creation. Upon acknowledgment, the specialist will initiate the abandonment process to streamline data management and maintain database accuracy. The registration specialist will also assist in matching birth records to death records, ensuring comprehensive record linkage and data consistency across systems. The specialist must have keen attention to detail and analytical skills will contribute to the accuracy and completeness of vital records management. Furthermore, the specialist will conduct proactive research on outstanding and untimely unregistered births, deaths, and fetal deaths. Through outreach efforts via phone, email, fax, or letters, they will facilitate the registration process, ensuring compliance with statutory timelines and regulatory obligations. To support operational transparency and efficiency, the registration specialist will organize and update registration trackers. These trackers will communicate to leadership the status of failed registration attempts, potential escalations, and successful resolutions.

Requirements

• Bachelor’s degree from an appropriately accredited institution; OR, An equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience coordinating end-to-end program workflows in web-based data systems, maintaining transaction accuracy and documenting outcomes against established operational standards.
• Proven record analyzing procedural guidelines to troubleshoot process issues and implement targeted improvements, tracking resolution metrics and cycle-time reductions across multi-program operations.
• Expert-level proficiency using spreadsheet and database tools to compile, reconcile, and report business records, delivering validated dashboards and trend analyses for program performance oversight.
• Hands-on experience planning and organizing daily program activities—scheduling tasks, allocating resources, and monitoring deliverables—to meet defined timelines and documented quality thresholds.
• Established practice utilizing communication platforms and document management systems to produce clear stakeholder updates, maintain audit-ready files, and ensure compliance with documentation standards.

Responsibilities

• Correspond with local business partners and customers by taking inbound calls to handle discrepancies.
• Research duplicate record creation and abandon upon acknowledgment.
• Assist with matching birth records to death records.
• Research outstanding and untimely unregistered births, deaths, and fetal death by performing outreach via phone, email, fax, or letters.
• Organize and update registration trackers to communicate with leadership failed attempts, potential escalations, and resolved registration efforts.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees