Registration Specialist

State of Washington•Thurston County – Olympia, WA

5d•Hybrid

About The Position

This is a hybrid position where most of the work can be done remotely, but you must reside in the state of Washington and travel to in-person activities, meetings, and events as needed. The Office of Financial Management (OFM) serves as the backbone of Washington state government, aiming to improve the state by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. The Statewide Registration team maintains supplier and customer records crucial for processing payments and receipts, handling approximately 5,000 new registrations monthly. As a Registration Specialist, you will be responsible for establishing and maintaining supplier and customer records, accurately uploading/downloading documents, entering data into the state’s financial management system, processing record changes, and ensuring compliance with state and federal requirements. This role is ideal for a detail-oriented professional who enjoys public interaction, providing excellent customer service, and making a significant impact across state government.

Requirements

Demonstrates the ability to provide professional, responsive, and customer-focused service to a variety of stakeholders, utilizing email and multi-line phones.
Proficiency in using office applications, including document management systems, email, word processing, and spreadsheets.
Ability to accurately review, validate, and maintain confidential financial registration documents in accordance with policies and procedures.
Ability to organize, prioritize, and process a high volume of work, while maintaining accuracy and attention to detail.
Ability to interpret and apply procedures.
Ability to exercise sound judgment, problem-solving skills, and attention to detail.
Ability to adapt to changing systems, processes, and priorities.
Reside in the state of Washington.

Nice To Haves

Knowledge of other business applications is a plus.

Responsibilities

Provide outstanding service to suppliers, customers, and agencies via multi-line telephone, shared group email, and physical mail.
Accurately add registration forms into the document management system for subsequent analysis.
Analyze financial documents, create new statewide supplier and customer records, and determine the accuracy of information for compliance with IRS requirements and OFM procedures.
Make changes to records based on supplier and customer requests, while monitoring for electronic funds transfer fraud.
Audit banking information to facilitate automated payments.
Resolve processing inquiries by corresponding with suppliers and customers when unable to validate forms.
Develop and maintain the unit procedures manual.