Registration Specialist

Schuylkill•Easton, PA

5d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for growth and advancement. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet™ Hospital, recognized for nursing excellence. Several LVHN hospitals have received 'A' grades from The Leapfrog Group for patient safety. LVHN is committed to teamwork, compassion, and technology to deliver excellent health care. This position coordinates all aspects of patient registration, insurance verification, and scheduling. The Registration Specialist conducts patient interviews via phone and in-person to gather demographic, insurance, and clinical information for accurate account establishment, optimal financial clearance, and appropriate patient scheduling. The role also involves educating patients on financial responsibilities and collecting out-of-pocket fees.

Requirements

High School Diploma/GED
1 year Customer service experience
1 year Healthcare environment experience (e.g., hospital and/or physician office)
Computer and typing proficiency
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
Must successfully pass the required training in two attempts or less.

Nice To Haves

Associate’s Degree in Health care or related field
2 years registration/insurance verification in a health care setting
Knowledge of medical terminology
Bi-lingual - Spanish/English

Responsibilities

Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
Engages patients throughout the registration process to create a welcoming and positive patient experience, whether in person or via phone.
Ensures referring providers' orders are complete and match the appointment scheduled.
Obtains a new order prior to test/treatment if the order is incomplete or inaccurate.
Scans insurance cards, scripts, patient identification, and all pertinent documentation, including regulatory forms, accurately.
Secures signatures to ensure timely reimbursement, including consents specific to the service(s) being rendered.
Determines and collects patient financial liability and creates estimates, if applicable.
Refers patients to financial resources as needed for assistance with financial counseling.
Reviews the daily schedule and identifies potential scheduling conflicts affecting department flow, conferring with colleagues and providers for resolution.
Maintains compliance with registration accuracy.