Team for Kids Registration Specialist

New York Road Runners•New York, NY

15h•$76,000•Hybrid

About The Position

New York Road Runners (NYRR) is seeking a Registration Specialist to join the Development & Philanthropy Department. This role will provide excellent customer service to Team for Kids (TFK) Members, support all registration processes and reporting, and assist with event creation and maintenance in the database. The department focuses on securing financial support from various sources and enhancing runner engagement. The TFK team specifically supports adult runners fundraising for NYRR youth programs, while the Membership team focuses on runner engagement and event experience.

Requirements

Previous customer service experience required.
Minimum of 3-5 years professional experience.
Knowledge and experience in project management.
Comfortable with data, proficient in Excel and able to easily create reports.
Superior interpersonal skills and organizational abilities.
Ability to inspire participants and volunteers of various backgrounds.
Excellent oral and written communication skills.
Ability to problem-solve quickly.
Self-starter with high initiative.
Strong computer skills, including Word, Excel, and PowerPoint, required.
Ability to collaborate and work with and across teams.
High attention to detail.
All staff are required to work the United Airlines NYC Half Marathon, RBC Brooklyn Half Marathon, and the TCS NYC Marathon.
Operate on a hybrid schedule, with two days per week in the NYRR office in NYC.

Nice To Haves

Previous non-profit fundraising &/or operations (financial or administrative) experience preferred.
Knowledge of and passion for the running community preferred, but not required.

Responsibilities

Create season timelines including registration open, fundraising deadlines, and event dates.
Build events in the TFK database (Haku), update contracts, and launch race pages on TFK’s website for 15+ annual events.
Oversee the event registration process, including communication, affiliate set-up, invitation code distribution, and registration support and confirmation.
Oversee the schedule for and sending of all registration reminders and communications.
Track runners’ fundraising progress as a requirement for entry eligibility.
Lead TFK team rosters confirmation and bib assignment for all NYRR expos in partnership with the Race Scoring and Runner Services team.
Lead TFK charge day execution and reporting.
Build and maintain a comprehensive annual event tracker.
Collect all information to compile into end-of-season reports for three major NYRR events.
Ensure fundraising and registration numbers are tracked per event to create year-over-year comparisons.
Monitor and report registration numbers for all events and measure against targets.
Support TFK in relationships with other race organizers.
Draft charity programs and complete necessary race reporting.
Oversee registration of TFK runners in all outside events.
Support communication of registration and relevant race information to runners.
Help plan team events in each Abbott World Marathon Major (AWMM) location.
Create a comprehensive Customer Service Guide for each TFK event.
Work with the team to answer runner inquiries in the Team for Kids general inbox.
Flag patterns in runner inquiries to proactively adjust TFK communication and/or policies.
Act as an escalation point for customer service for cases by Runner Services.
Provide unparalleled support to high-level and specific TFK member questions.
Serve as lead for maintaining the front end of the TFK website and its connection to the back-end system.
Play a key role in future conversion to a new database.
Act as database/TFK website super user and train the team on database functionality.
Support the production of departmental events throughout the year, in both planning and execution (some evenings and weekends required).