Registration Specialist II - Float

CoxHealth•Springfield, MO

1d•Onsite

About The Position

The Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits, as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner, promoting positive encounters. Float positions will travel to different CoxHealth locations and may have extended hours, depending on the department's business needs. These locations include the main hospitals and other off-site registration sites, such as Emergency Departments, Urgent Care Centers, and Outpatient areas. Float positions are required to learn the different processes at all registration locations.

Requirements

High school diploma or equivalent
Proficient in using computers and computer systems
Excellent customer service skills and ability to work with the public and co-workers
Excellent verbal and written communication skills
Ability to multi-task in a fast-paced environment
Able to work independently and collaboratively in a team

Nice To Haves

At least 1-2 years prior registration experience

Responsibilities

Assist patients during the on-site registration and arrival process for scheduled and unscheduled visits.
Complete financial clearance functions.
Collect accurate demographic information, insurance information, and patient liability (if known) at the time of service.
Perform financial clearance functions on assigned scheduled accounts during registration downtimes.
Greet and serve patients and internal team members in a professional, friendly, and respectful manner.
Travel to different CoxHealth locations.
Learn the different processes at all registration locations.