Registration & Scheduling Specialist Haverhill Urgent Care

Beth Israel Lahey Health•Haverhill, MA

1d•$20 - $27•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role is responsible for registering outpatients, managing appointments, and ensuring smooth patient flow within the urgent care setting. The specialist will work collaboratively with the Access Center and other departments to create access for patients and meet productivity standards.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.
Work requires close attention to task for work to be accurately completed.
Intermittent breaks during the work day do not compromise the work.
Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
No substantial exposure to adverse environmental conditions.
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone.
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Constant sitting, Fine Manipulation using both hands, Keyboard use.
Rarely there may be Power Grasping using both hands, Pushing/Pulling using both hands.

Responsibilities

Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.
Collects and data-enters information with a high degree of accuracy.
Statuses all appointments at the time of check-in and confirms that all appointments are statused by the end of the business day to ensure appropriate charges are posted.
Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times.
Schedules multiple appointments in the proper sequence and within appropriate time frames.
Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
Monitors patient waiting areas for cleanliness and appearance.
Works collaboratively with the Access Center at LHMC to schedule patients and create access.
Meets established department productivity standards.
Works on the scheduling work queues and recall lists by calling patients to set up appointments.