Registration & Scheduling Representative I - Internal medicine/Senior Care Clinic

Foundation Health•Fairbanks, AK

1d•Onsite

About The Position

Our Senior Care and Internal Medicine clinic is seeking a dedicated Registration & Scheduling Representative to join our team. In this pivotal role, you will be the first point of contact for patients and their families, providing exceptional customer service and ensuring a smooth registration process. Your role is critical in creating a welcoming atmosphere and facilitating efficient operations, allowing our healthcare professionals to focus on delivering high-quality care. This position combines registration duties with scheduling responsibilities to ensure a streamlined patient experience. In this role, the representative will greet patient, collect demographic and insurance information, and schedule appointments. This position requires strong organizational skills, the ability to prioritize tasks, and a focus on delivering exceptional customer service. This role serves as a key liaison between patients, clinical teams, an administrative staff to facilitate timely access to care.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience
Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

Medical terminology experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Greet patients promptly and professionally, ensuring a positive first impression.
Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
Accurately gather and input patient demographics, insurance information, and other required data into the system.
Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
Obtain necessary signatures, consent forms, and documentation from patients.
Receives physician orders and seeks clarification, if needed.
Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system.
Verifies and reviews physician privilege status prior to scheduling.
Calculate, collect and process co-pays, payments, or outstanding balances as needed.
Address patient inquires regarding registration, insurance, or billing processes.
Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
Monitors and retrieves voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow up- and resolution.
Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.