Registration & Scheduling Representative I - Outpatient Pediatrics Clinic

Foundation Health, LLC•Fairbanks, AK

1d•Onsite

About The Position

As the first point of contact for patients and families, the Pediatrics Clinic Registration & Scheduling Representative plays a vital role in creating a welcoming and efficient experience. This position is responsible for greeting patients, verifying insurance and demographic information, scheduling appointments, and ensuring accurate data entry to support smooth clinical operations. The ideal candidate is friendly, detail-oriented, and enjoys working in a fast-paced, family-centered environment dedicated to providing exceptional care for children of all ages. This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy. Beginning January 1, 2017, Tanana Valley Clinic, Fairbanks Memorial Hospital and Denali Center became part of Foundation Health Partners, a wholly-owned subsidiary of The Greater Fairbanks Community Hospital Foundation. Foundation Health Partners will operate all three facilities through a 15-member Board of Directors. At Foundation Health Partners, our patients and residents are at the heart of everything we do. Community owned and operated – we are dedicated to providing compassionate health care for every chapter in your life story.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires Skills Normally Acquired Over Two (2) or More Years of Related Work Experience
Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and ability to work independently.
Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

Medical terminology experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Greet patients promptly and professionally, ensuring a positive first impression.
Answers inbound calls promptly, documents relevant details in phone notes, and ensures accurate and efficient communication of information to the appropriate team or individual.
Accurately gather and input patient demographics, insurance information, and other required data into the system.
Verify insurance eligibility, benefits, and coverage, and obtains per-authorization and pre-certifications and notifications prior to services being rendered.
Obtain necessary signatures, consent forms, and documentation from patients.
Receives physician orders and seeks clarification, if needed. Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling.
Calculate, collect and process co-pays, payments, or outstanding balances as needed.
Address patient inquires regarding registration, insurance, or billing processes.
Collaborates with clinical staff and/or business office to ensure seamless patient flow and accurate data sharing.
Monitors and retrieves voicemails regularly, ensuring messages are reviewed and routed to the appropriate team for timely follow up- and resolution.
Sorts and organizes incoming documents in RightFax, ensuring they are accurately categorized and routed to the appropriate team or department.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.