Registration/Scheduling Clerk, Day Surgery

Nova Scotia Health and IWK Health•Halifax, NS

10d•CA$23 - CA$25•Onsite

About The Position

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive. Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels. The OpportunityReporting to the supervisors and Manager of Health Information Services, the Registration Scheduling Clerk’s primary responsibilities are to complete patient booking/scheduling and participate in patient registration.

Requirements

Minimum High School diploma or G.E.D. required
Graduate from a recognized Office Administration Program preferred
Previous experience in a similar role is an asset.
Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on candidates)
Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
Proven team player with excellent communication and interpersonal skills required
Demonstrated ability to respectfully work with a variety of inter-professional team members required
High degree of initiative, diligence, attention to detail, and self-discipline/focus
Commitment to continual learning and willing to share knowledge and support the development of co-workers
Demonstrated knowledge of Family Centered Care.
Flexibility required for changes in shift on short notice and to meet workload demands.
Demonstrated knowledge of Medical Terminology and/or MEDITECH is an asset.
Competency in other languages considered an asset; French preferred.

Nice To Haves

Graduate from a recognized Office Administration Program
Previous experience in a similar role
60 wpm typing speed
Demonstrated knowledge of Medical Terminology and/or MEDITECH
Competency in other languages, French preferred

Responsibilities

Answers telephone/e-mail inquiries and communicates messages and information accurately by referring inquiries, with follow-up, as appropriate
Photocopies reports and correspondence; distributes accordingly
Prepares daily schedules
Receives referrals and processes for review by the clinical coordinator
Attends team meetings
Prepares and scans patient charts, maintains office filing system & records to ensure efficient storage and retrieval of material
Processes incoming and outgoing mail
Demonstrates customer service skills
Maintains daily statistics for appointments
Schedules surgical OR booking/scheduling, patient appointments and registers clinic patients via Meditech
Manages inventory of supplies and places orders, as required