Registration Clerk

Sac and Fox Tribe of Iowa•Tama, IA

2d•Onsite

About The Position

The Registration Clerk is responsible for receiving incoming calls, greeting visitors, and scheduling appointments using the current computer system. This role directs individuals to appropriate staff members, coordinates the transfer of medical records for new patients, and uses recall and alerts to schedule patients for screenings. The clerk ensures patients provide current insurance and demographic information, accurately checks patients in for appointments, and completes necessary forms. They also review RTS daily, inform Benefit Coordinators of insurance coverage issues, update patient status and demographics in the electronic medical record, and scan/file patient information. Additionally, the Registration Clerk promotes the Patient Portal, explains general eligibility requirements, utilizes system reports for registration tasks, works collaboratively with staff, obtains consents, maintains HIPAA records, ensures the waiting area is neat, and participates in committees as assigned. Other duties may be assigned.

Requirements

High School Diploma or General Equivalency Diploma (GED)
Two years of clerical experience within a medical healthcare setting.
At least one year of experience working with an electronic medical record system.
Ability to work efficiently in a fast-paced work environment.
Must maintain patient rights and confidentiality.
Must possess computer skills.
Must submit to and successfully complete a background investigation.

Nice To Haves

Familiarity with Excel and other Microsoft Office programs.
Knowledge of medical terminology and overall clinical operations.
Ability to speak and understand Meskwaki.
Sensitivity to the Tribal customs and health needs of the Tribe.

Responsibilities

Receives incoming calls, greets visitors, and schedules appointments utilizing current computer system.
Directs visitors and callers to appropriate staff members.
Schedules appointments for all services provided within the clinic.
Coordinates transfer of medical records to be received prior to office visit for new patients.
Uses recall and alerts to schedule patients that are due for screenings.
Ensures patients provide current insurance and demographic information.
Accurately checks in patients for scheduled appointments and completes necessary forms.
Reviews RTS daily and informs Benefit Coordinators if no active insurance coverage.
Updates patient status and demographics in electronic medical record.
Scans and files all patient information in electronic health record.
Records all patient information utilizing specified forms and scans information into record.
Promotes Patient Portal to meet meaningful use requirements.
Explains general eligibility requirements and refers questions to appropriate staff.
Utilizes available system reports to complete registration tasks.
Works positively with all staff members to ensure quality patient care.
Responsible for obtaining consents and maintaining current HIPAA on file.
Ensures waiting area is neat and organized.
Participates on committees as assigned.
Performs other duties as assigned.