Registration Rep- Part time - Days/Evenings - RST ED

Mayo Clinic•Rochester, MN

About The Position

The Registration Representative accurately checks in, admits, and registers incoming patients in the hospital or Emergency Department. Registrations may be completed in person, by phone, or virtually. The role includes verifying patient demographic information, collecting insurance data, identifying or creating appropriate accounts, obtaining patient signatures, providing required forms or letters, serving as an ambassador, assisting patients with self-registration, and collecting applicable co-payments or share-of-cost amounts. The representative supports patient safety by following positive patient identification protocols and obtaining required consents. The role may also assist patients with hospital presumptive eligibility or Medicaid applications. In-person registration requires physically walking to patients throughout the Emergency Department and/or hospital. The position adheres to quality assurance guidelines and established productivity standards. The Emergency Department environment can be fast-paced and demanding, requiring quick thinking and the ability to shift between tasks.

Requirements

High school diploma or GED.
At least 2 years of relevant experience.
Ability to read and communicate effectively.
Basic computer and keyboarding skills.
Intermediate mathematics competency.
Good written and verbal communication skills.
Knowledge of proper phone etiquette and phone handling skills.
Ability to interact professionally with individuals from diverse backgrounds.
Maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

Experience using an Epic RC/EMR system.
Healthcare Financial Management Association (HFMA) certification.
Prior desk, appointment, or secretarial experience.
Working knowledge of scheduling systems and procedures.

Responsibilities

Accurately check in, admit, and register incoming hospital or Emergency Department patients in person, by phone, or virtually.
Verify patient demographic information and collect insurance data.
Identify and/or create appropriate patient accounts.
Obtain patient signatures and provide required forms or letters.
Serve as an ambassador and assist patients with self-registration.
Collect indicated co-payments and/or share-of-cost amounts.
Follow positive patient identification protocols and obtain appropriate consents to support patient safety.
Assist patients with hospital presumptive eligibility or Medicaid applications, as needed.
Walk to patients throughout the Emergency Department and/or hospital for in-person registration.
Follow quality assurance guidelines and established productivity standards.